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SalaryJob Description
The Iowa Department of Public Health (IDPH) and Department of Human Services (DHS) merged on July 1, 2022, to form one agency, the Iowa Department of Health and Human Services (HHS). We are seeking an Eligibility and Benefit Specialist (Income Maintenance Worker 2) to join our team of dedicated specialists.
The Eligibility and Benefit Specialist is responsible for determining initial and ongoing eligibility for State and Federal assistance programs administered by HHS. This includes processing applications and recertifications within specific time frames, interviewing applicants and clients, communicating program rules and responsibilities and documentation of case actions. This position manages an assigned caseload with duties that include reviewing documents, processing changes in eligibility, participating in the appeals process, making referrals to other services and completing corrective actions when necessary. While the above statements outline the majority of the work description, there are other tasks and other duties as assigned such as, for example, participation in committees, work groups, public forums and trainings.
The ideal candidate will have the ability to collect, analyze and interpret complex policies, procedures and information from customers or third parties, as well as communicate effectively both in person and via phone. This team member will also excel at meeting processing timeframes, managing an individual workload while working within a team, clearly preparing and presenting documents written and orally and demonstrate excellent organizational skills. The ability to communicate in another language in addition to English is a plus. If you have those skills, please note in the application any additional languages in which you are proficient.
Remote work might be an option for this position after training has occurred and regular work schedules will typically be set within a 7:00 am – 6:00 pm time fame. No regular travel required.
We have a great total compensation package, including:
- Iowa Public Employees' Retirement System (IPERS)
- Retirement Investors Club (RIC) (Employer Sponsored Retirement Plan)
- Health, Dental and Vision Insurance
- Vacation Leave
- Sick Leave
- Paid Holidays (9 days/year)
- Flexible Spending Accounts
- Life Insurance
- Long-Term Disability Insurance
For additional information on benefits click here (Download PDF reader).
The State of Iowa is an EEO/AA Employer
HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).
Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Minimum Qualification Requirements
Sixty semester hours (or equivalent academic units) from an accredited college or university;
For additional information, please click on this link to view the job description (Download PDF reader).
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator. Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS.
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?Click hereto explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
