Elevage Server

Overview of the role  

Servers will be responsible for the dining experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance with the Autograph Collection standards under the franchise of Mainsail.   

What you have  

• High school diploma, equivalent, or higher 

• Previous experience in hospitality, preferably as a server 

• Excellent customer service skills 

• Excellent communication skills, both verbal and written 

• Ability to use technology, e.g., tablets, iPads, computers, and POS system 

• Beverage knowledge, including wine and liquor 

• Ability to work on a team with members of the Front of House staff 

• Proven experience in describing dishes and beverages to guests 

• Ability to handle station, and work in a clean, organized, and efficient manner 

• A sense of ownership in everything that you do 

What you’ll do  

• Serve guest in an efficient and courteous manner following the proper steps of service 

• Set up tables with items needed for service (i.e. flatware, drinkware, condiments, linens, etc. 

• Maintain knowledge of current menu items, including ingredients, preparation, accompaniments, and sauces 

• Bus tables quickly and quietly, ensuring table is thoroughly cleaned 

• Upsell menu items to guests, as well as pairing wine with the meal 

• Ensure guest tables are properly set up during meal period, making sure appropriate flatware and drinkware is placed 

• Participate in daily cleaning of dining room and service stations 

• Attend monthly department meetings and daily standups 

• Follow cash handling procedures, and be able to explain shortages and overages 

• Other necessary duties as reasonably assigned 

Physical Demand  

• Ability to sit or stand for extended periods of time  

• Ability to bend  

• Ability to lift, pull 50 lbs  

• Ability to communicate clearly  

• Ability to work long hours as needed  

Mental Demands  

• Make sound judgments quickly  

• Work on multiple tasks, making appropriate progress towards deadlines  

• Able to work independently, take direction, and provide direction to others  

• Manage differing personalities within the property, the resort, and the community  

• Maintain the highest degree of confidentiality  

• Ability to work effectively in stressful, high pressure situations  

• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary  

Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.