Electronic Banking Supervisor

Amalgamated Bank is seeking an energetic Electronic Banking Supervisor to process and supervise the daily activities and performance output of various EBD sections. The Electronic Banking (EB) Supervisor will keep abreast of product upgrades, identify risk and exposure, develop control procedures, and serve as liaison between the EB department, vendors, and other pertinent Bank departments.

PURPOSE OF POSITION:

To process and supervise the daily activities and performance output of various EBD sections. Keep abreast of product upgrades, identify risk and exposure, develop control procedures, and serve as liaison between the EBD department, vendors, and other pertinent Bank departments.

ESSENTIAL JOB FUNCTIONS:

1. Support all department functions.
2. Process/Review/Respond to Reg E claims, adjustments, reconcilements, settlements, inquiries and notifications with various processors, clients etc. as applicable.
3. Assign and oversee daily workflow of the unit.
4. Approve, and provide supervisory overrides.
5. Instruct ACH Origination staff in the daily processing of ACH originations and exception items, ensuring the adherence to established departmental controls and procedures.
6. Review holds, customer notes and special instruction.
7. Correct errors and review tracking and archive supporting documents.
8. Verify NOC procedures are adhered to by staff, that appropriate actions are taken and accuracy of customer communication.
9. Review all incoming emails in EDI mailbox and refer to appropriate area.
10. Review/research International ACH OFAC exception reports and escalate as necessary.
11. Reconcile, research, and supervise adjustments of open ACH entries on Federal Reserve Bank settlement accounts.
12. Monitor and reconcile all departments’ General Ledger accounts.
13. Draft letters for department related matters.
14. Create form letters for recurring processes and correspondence with other institutions, government agencies and customers.
15. Review all areas reconciliations/settlements ensuring completeness and accuracy.
16. Train staff on new and existing equipment, policies, and procedures. Enforce compliance with departmental policies, procedures, and controls.
17. Review fraud alerts investigate and take appropriate actions. Contact account officers and or customers to validate authenticity of alerts.
18. Work with Fraud/Security department to gather all related data.
19. Review department’s data archiving ensuring completeness and legibility.
20. Make recommendations to EBD Officers on department policies, employee counseling and performance.
21. Prepare various volume tracking reports for Senior Management, Risk management, Compliance etc.
22. Cover all ACH team desk functions as necessary.
23. Cross-train in all existing and future EBD functions.
24. Perform various clerical related duties as directed by manager.

KNOWLEDGE, SKILLS and EXPERIENCE REQUIREMENTS:

1. High School diploma or equivalent.
2. Good verbal, written, and interpersonal skills.
3. Excellent computer skills including Microsoft Access, Word, Excel and PowerPoint.
4. Experience and knowledge of all EBD clerical functions, including systems and applications.
5. Ability to interface, supervise and train employees.
6. Strong analytical skills to resolve discrepancies.

.