Address
Form of workSalary: $24.78 Hourly
Location : Riverton, WY
Job Type: Full Time
Job Number: 2024-00338
Department: 053-LWC - Northwest Region - Riverton Office
Opening Date: 02/28/2024
Closing Date: Continuous
Description and Functions
Open Until Filled
**Veteran status is necessary to apply for this position**
GENERAL DESCRIPTION:
Under general supervision, provides customer service to individuals, veterans, and businesses. Interview, assess, and evaluate individuals and veterans, including transitioning military personnel, to ascertain qualifications and need for employment and training services. Ensures business needs are met by developing and filling employment openings. Refers customers to employment and other state and community resources.
In addition to compensation, employment at the Department of Workforce Services provides the following:
Human Resource Contact: 307-473-3270
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.
Qualifications
PREFERENCES/**AGENCY REQUIREMENTS:
Preference will be given to disabled veterans and veterans.
Preference may be given to candidates with experience working in federal programs.
Preference may be given to candidates with customer service experience.
Preference may be given to candidates with experience building and maintaining relationships with community partners.
**Must have a valid driver's license.
**Veteran status is necessary to apply for this position.
KNOWLEDGE:
MINIMUM QUALIFICATIONS:
Education:
Bachelor's Degree (typically in Business or Human Services)
Experience:
0-1 year of progressive work experience (typically in Business or Human Services)
OR
Education & Experience Substitution:
3-4 years of progressive work experience (typically in Business or Human Services)
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
NOTES:
Supplemental Information
053-Department of Workforce Services - LWC - Northwest Region - Riverton Office
Click to view the State of Wyoming Classification and Pay Structure.
URL:
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
Working for the State of Wyoming provides employees with a range of valuable benefits and offers a fulfilling career path. Employees enjoy comprehensive healthcare coverage, including medical, dental, and vision plans, ensuring their well-being and that of their families. Additionally, the state offers multiple retirement plans, which provide financial security and stability for employees once their career in public services comes to an end. the state recognizes the importance of personal time and offers generous paid time off and flexible arrangements, allowing employees to recharge, take care of personal matters, and maintain a healthy work-life integration.
There are many benefits to living and working in Wyoming. Beautiful country with wide-open spaces, clean air, great recreational activities, and no State income tax to mention a few!
to learn more!
01
(AA) Which of the following best describes your highest completed level of education to date or within the next three (3 months)? (Transcripts may be required.)
02
(AA) Which of the following Quarter/Semester credit hours best describes your completed college education to date or within the next three (3 months)? (Transcripts may be required.)
03
(EHEM07) Which of the following best describes your work experience in Business or Human Services? Experience definition: (This experience includes, but may not be limited to, the following: full-time experience in a professional capacity in business or Human Services as a professional).
04
(AA) Describe your relevant experience in the box below.
05
Preference will be given to disabled veterans and veterans.Are you eligible for Veterans' preference?
06
Do you have experience in customer service?
07
Please describe your experience in customer service.
08
Do you have experience working in federal programs?
09
Please describe your experience working in federal programs.
10
Do you have experience building and maintaining relationships with community partners?
11
Please describe your experience building and maintaining relationships with community partners.
12
Do you have a valid driver license?
13
(DWS) Former State of Wyoming employees rehired within 31 days of their previous employment with the State will be required to repay any Sick and Annual leave payouts.
14
(DWS) The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. I have read and understand the above statement.
15
(DWS) Please be advised that any offers of employment will be contingent upon the successful completion of a background check. I have read and understand the above statement.
16
(A1) Where did you hear about this opportunity?
17
(A1) If you selected "Current State Employee" please provide the employee's first and last name, and include the department they work for, if known. This employee may be eligible for a Referral bonus.
18
(A1) If you selected Other, please tell us where you heard about this opportunity.
19
(AA) VETERANS' PREFERENCE DISCLOSURE: PER WYOMING STATUTE, current employees of the State of Wyoming are not eligible for veterans' preference. If you are not a current employee of the State of Wyoming, to be eligible to receive veterans' preference you MUST have been a resident of the State of Wyoming for a period of one (1) year or more at any time prior to submitting this application. I have read and understand the veterans' preference disclosure.
20
(AA) VETERAN'S PREFERENCE: PER STATUTE, CURRENT EMPLOYEES OF THE STATE OF WYOMING ARE NOT ELIGIBLE. YOU MUST HAVE RESIDED IN THE STATE OF WYOMING FOR ONE (1) YEAR OR MORE AT ANY TIME PRIOR TO SUBMITTING THIS APPLICATION. If you are a war veteran as defined in section 101, Title 38, United States Code or are a surviving spouse of a war veteran who receives survivor benefits from the federal government based on the veteran's military service, and wish to claim any veterans' preference, please attach the appropriate documentation substantiating your claim. Indicate below your appropriate veterans' preference status. By requesting veterans' preference, you are certifying that you meet the above statutory requirements.
21
(AA) Please be advised that an incomplete application WILL NOT be considered for employment. An attached resume' is not required and is not an acceptable substitution for a completed application. Some State of Wyoming agencies use E-Verify, an Internet-based s...
Location : Riverton, WY
Job Type: Full Time
Job Number: 2024-00338
Department: 053-LWC - Northwest Region - Riverton Office
Opening Date: 02/28/2024
Closing Date: Continuous
Description and Functions
Open Until Filled
**Veteran status is necessary to apply for this position**
GENERAL DESCRIPTION:
Under general supervision, provides customer service to individuals, veterans, and businesses. Interview, assess, and evaluate individuals and veterans, including transitioning military personnel, to ascertain qualifications and need for employment and training services. Ensures business needs are met by developing and filling employment openings. Refers customers to employment and other state and community resources.
In addition to compensation, employment at the Department of Workforce Services provides the following:
- Culture of public service and a commitment to work/life balance
- Eligibility for Public Service Student Loan Forgiveness
- Health, Dental, and Vision Insurance
- State Retirement plan and additional savings opportunities
- Paid vacation, sick leave, and holidays
- For additional information regarding the benefits package please visit
Human Resource Contact: 307-473-3270
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.
- Provides services to veterans with significant barriers to employment by coordinating and executing a broad range of basic career services and individualized career services in accordance with Federal and State program guidelines, policies, and regulations.
- Interviews assess and evaluate customers to meet employment, training, and vocational needs, including program eligibility.
- Conducts Veterans' job matches on local job orders and FCJL listings for job referral purposes and fosters cooperation for job listings from area Federal Contractors.
- Provides direct customer service and case management to veterans with significant barriers to employment.
- Confers with employers to develop and fill employment needs, and obtain placement information, company-specific information, and local labor trends.
- Develops and maintains resource information and an effective network with local and state VSOs to provide Veteran and eligible spouse contact and provider information for Veteran services in Wyoming.
- Develops and maintains electronic case files to record services and performance in accordance with standard record keeping, case noting, and program requirements.
- Administers tests; assists, directs, and counsels veterans with significant barriers to employment, and enters data into the computer system.
- Reviews all open case files of current participants with an SBE and performs case management duties, including follow-up.
- Conducts relationship-building, outreach, and recruitment activities with other service providers in the local area, to enroll SBE and priority category veterans in the American Job Center.
- Provide on-site business visits to understand employer needs, operations, and job openings.
- Organize and/or participate in community events designed to connect business needs and job seekers and advance DWS services to both.
- Administer career interest assessments.
- Provide a holistic approach to services and provide referrals for additional support.
- Enter or monitor data for information to be used in the particular program/division.
Qualifications
PREFERENCES/**AGENCY REQUIREMENTS:
Preference will be given to disabled veterans and veterans.
Preference may be given to candidates with experience working in federal programs.
Preference may be given to candidates with customer service experience.
Preference may be given to candidates with experience building and maintaining relationships with community partners.
**Must have a valid driver's license.
**Veteran status is necessary to apply for this position.
KNOWLEDGE:
- Knowledge of state and federal statutes relative to employment and Agency programs.
- Knowledge of departmental policies, customer service standards, and inter-agency protocols.
- Knowledge of labor market information for the State of Wyoming and the skill to obtain current employment and job resource information using various multimedia resources, particularly Internet services.
- Knowledge of administering and interpreting interest, skills, and proficiency tools and assessing employment issues and limitations.
- Knowledge of case management practices to determine needs, create reasonable plans, and follow clients through successful program completion.
- Skills in public speaking, oral, written, and electronic communication, and record-keeping.
- Skills in establishing rapport with partner services and respecting established protocol with government agencies and their staff.
MINIMUM QUALIFICATIONS:
Education:
Bachelor's Degree (typically in Business or Human Services)
Experience:
0-1 year of progressive work experience (typically in Business or Human Services)
OR
Education & Experience Substitution:
3-4 years of progressive work experience (typically in Business or Human Services)
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
- Travel is required.
NOTES:
- FLSA: Non-exempt
- The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about , including your rights and responsibilities.
- Former State of Wyoming employees, who are rehired within 31 days from their previous employment, will be required to reimburse the State of Wyoming for all Vacation and Sick leave compensation received upon separation.
- Offers of employment will be contingent upon successfully completing a background check.
- Veteran status is necessary to apply for this position.
Supplemental Information
053-Department of Workforce Services - LWC - Northwest Region - Riverton Office
Click to view the State of Wyoming Classification and Pay Structure.
URL:
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
Working for the State of Wyoming provides employees with a range of valuable benefits and offers a fulfilling career path. Employees enjoy comprehensive healthcare coverage, including medical, dental, and vision plans, ensuring their well-being and that of their families. Additionally, the state offers multiple retirement plans, which provide financial security and stability for employees once their career in public services comes to an end. the state recognizes the importance of personal time and offers generous paid time off and flexible arrangements, allowing employees to recharge, take care of personal matters, and maintain a healthy work-life integration.
There are many benefits to living and working in Wyoming. Beautiful country with wide-open spaces, clean air, great recreational activities, and no State income tax to mention a few!
to learn more!
01
(AA) Which of the following best describes your highest completed level of education to date or within the next three (3 months)? (Transcripts may be required.)
- High School Diploma/GED/or Equivalent
- Some college Coursework, No Degree Received
- Associate's Degree
- Associate's Degree and additional coursework
- Bachelor's Degree
- Bachelor's Degree and additional coursework
- Master's Degree
- Master's Degree and additional coursework
- Doctorate Degree
- Doctorate Degree and additional coursework
- None of the Above
02
(AA) Which of the following Quarter/Semester credit hours best describes your completed college education to date or within the next three (3 months)? (Transcripts may be required.)
- 45+ Quarter hours/30+ Semester hours
- 90+ Quarter hours/60+ Semester hours
- 136+ Quarter hours/91+ Semester hours
- 180+ Quarter hours/120+ Semester hours
- 225+ Quarter hours/150+Semester hours
- N/A
03
(EHEM07) Which of the following best describes your work experience in Business or Human Services? Experience definition: (This experience includes, but may not be limited to, the following: full-time experience in a professional capacity in business or Human Services as a professional).
- No relevant experience, but willing to learn.
- Less than one (1) year of relevant experience.
- One (1) to less than two (2) years of relevant experience.
- Two (2) to less than three (3) years of relevant experience.
- Three (3) or more years of relevant experience.
04
(AA) Describe your relevant experience in the box below.
05
Preference will be given to disabled veterans and veterans.Are you eligible for Veterans' preference?
- Yes
- No
06
Do you have experience in customer service?
- Yes
- No
07
Please describe your experience in customer service.
08
Do you have experience working in federal programs?
- Yes
- No
09
Please describe your experience working in federal programs.
10
Do you have experience building and maintaining relationships with community partners?
- Yes
- No
11
Please describe your experience building and maintaining relationships with community partners.
12
Do you have a valid driver license?
- Yes
- No
13
(DWS) Former State of Wyoming employees rehired within 31 days of their previous employment with the State will be required to repay any Sick and Annual leave payouts.
- I am a former State of Wyoming employee and I have read and understand the above statement.
- I am not a former State of Wyoming employee.
14
(DWS) The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. I have read and understand the above statement.
- Yes
- No
15
(DWS) Please be advised that any offers of employment will be contingent upon the successful completion of a background check. I have read and understand the above statement.
- Yes
- No
16
(A1) Where did you hear about this opportunity?
- Government Jobs @www.governmentjobs.com/careers/wyoming
- Indeed
- Zip Recruiter
- Wyoming Workforce Center
- Other job sites (Wyoming at Work, Monster, etc.)
- Social Media (Facebook, Twitter, etc.)
- Newspaper/Newsletter Advertisement
- Career Fair
- Human Resources Division
- Friend or Acquaintance (Not State Employee)
- Current State Employee
- Other
17
(A1) If you selected "Current State Employee" please provide the employee's first and last name, and include the department they work for, if known. This employee may be eligible for a Referral bonus.
18
(A1) If you selected Other, please tell us where you heard about this opportunity.
19
(AA) VETERANS' PREFERENCE DISCLOSURE: PER WYOMING STATUTE, current employees of the State of Wyoming are not eligible for veterans' preference. If you are not a current employee of the State of Wyoming, to be eligible to receive veterans' preference you MUST have been a resident of the State of Wyoming for a period of one (1) year or more at any time prior to submitting this application. I have read and understand the veterans' preference disclosure.
- Yes
- No
- I am not a veteran
20
(AA) VETERAN'S PREFERENCE: PER STATUTE, CURRENT EMPLOYEES OF THE STATE OF WYOMING ARE NOT ELIGIBLE. YOU MUST HAVE RESIDED IN THE STATE OF WYOMING FOR ONE (1) YEAR OR MORE AT ANY TIME PRIOR TO SUBMITTING THIS APPLICATION. If you are a war veteran as defined in section 101, Title 38, United States Code or are a surviving spouse of a war veteran who receives survivor benefits from the federal government based on the veteran's military service, and wish to claim any veterans' preference, please attach the appropriate documentation substantiating your claim. Indicate below your appropriate veterans' preference status. By requesting veterans' preference, you are certifying that you meet the above statutory requirements.
- Current State Employee
- Veteran - DD214 Attached
- Disabled Veteran (10% or more) - DD214 and Veteran's Disability Determination Attached
- Surviving Spouse of a Deceased Veteran - DD214 and proof of Survivor Benefit Attached
- None of the above
21
(AA) Please be advised that an incomplete application WILL NOT be considered for employment. An attached resume' is not required and is not an acceptable substitution for a completed application. Some State of Wyoming agencies use E-Verify, an Internet-based s...
