Eh System Analyst/Trainer- Employee Health Department

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Provides technical support for all Employee Health systems. Works with each area of Employee Health to maintain daily system operations and maximize the efficiency of office functions.

• Maintains a working knowledge of the functional and technical operations of various systems utilized by Employee Health and HR.
• Completes daily/weekly/monthly reporting tasks via processes already established. Requires good working knowledge of Excel.
• Produces all ad hoc reports needed from various HR departments from available data sources with the approval of the EH Manager.
• Create usernames / passwords for EH electronic system. Completes necessary paperwork for user accounts.
• Add/modify/troubleshoot user accounts for internal and external departments.
• Places support calls to HR Service Center vendors and the NSH Help Desk when necessary; follows-up to resolve and documents all issues.
• Conducts troubleshooting activities on hardware/software problems for departmental staff; works with technical staff to resolve more technical issues.
• Demonstrates service excellence behaviors routinely in encounters with all internal and external customers.
• Maintains EH database by updating, adding, and deleting records, editing information, and archiving files.
• Conducts various types of staff education, orientation, development and in-service programs.
• Prepares and collates necessary course materials and audiovisual aides for class attendees, updates course outline and objectives as needed.
• Maintains education records and files, prepares reports as directed.
• Assists the Supervisor to develop specialized education programs that focus on performance/productivity improvement, regulatory practices, and on-going education requirements.
• Evaluates weekly quality report, analyzes trends in data, makes recommendation on training needs to the department Supervisor based on findings.
• Acts as a liaison for EH by offering assistance to staff as needed to perform daily tasks.
• Serves as a role model and resource to the HR Service Center staff. Also works with the lead, supervisor and manager to ensure a well-planned and implemented orientation and training program for new employees.  Identifies and recommends training needs of staff, and participates in developing new training programs.
• Assists in directing unit activities in emergency/disaster situations, such as a fire or code white.
• Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injuryaccident to Manager.

PROFESSIONAL DEVELOPMENT

KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION REQUIRED

• High School Diploma or equivalent (GED). Three (3) years healthcare systems experience, or five (5) years information systems experience. General knowledge of Human Resources policies/procedures and Healthcare compliance.
• High degree of emotional intelligence Excellent oral and written communication skills; skilled and experienced in coaching, group facilitation and conflict resolution. Strong customer services skills and attitude. Ability to follow precise procedures with attention to detail. Ability to work with a team to create effective departmental strategies and meet team goals. Skilled in the use and application of Microsoft Office Suite (Power Point, Word, Excel, Access, & Outlook) or equivalent.

KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION PREFERRED

• Bachelor’s Degree from an accredited college or university.
• Four (4) years of Instructor/Trainer experience, representing HR/Health insurance industry.
• Advanced with Microsoft Excel. LICENSE OR CERTIFICATION REQUIRED BY THE STATE OF GEORGIA None