EGD/Sports Wagering Technician I

Summary:

Responsible for the installation and maintenance of machines and equipment; provides entry-level technical assistance and advice to EGD/Sports Wagering administrative personnel; performs duties in a guest service friendly, efficient and profitable manner that promotes superior staff, guest and vendor relations, while maintaining the cultural philosophies of Colville Gaming.

Essential Functions:

• Installs machines, equipment, and sports betting kiosks from ground zero to the final product, including: unloading machines/kiosks from the delivery trucks, installing machine stands, seating, locks, hardware, accessories, harnessing, etc.
• Installs all applicable parts and software on machines, equipment, and sports betting kiosks which may include, but is not limited to player tracking units, data collection units, card readers, displays and all necessary harnessing, home runs and jumpers.
• Installs all sign canopies, graphics boards, displays, harnessing, power supplies and progressive controllers for machines and sports betting kiosks.
• Repairs electrical and mechanical problems with equipment and stock parts, including: diagnosing issues, using trouble-shooting techniques and restoring machines and sports betting kiosks to full proper working order.
• Performs conversions of game types, hold percentages and denomination changes.
• Accesses drop doors as necessary and does simulated drops when requested.
• Completes door log cards, activity reports, and any other activities that are necessary.
• Provides regular preventative maintenance to equipment, including cleaning and scheduled inspections.
• Notifies appropriate personnel in the event of a scheduled or unscheduled network/system down.
• Performs work duties in a professional manner while providing exemplary guest service.
• Ensures compliance with all departmental, company, gaming, state and federal laws, policies, procedures and any other applicable rules and regulations; also enforces all required safety codes.
• Assists with promotions and marketing efforts as needed.
• Provides technical support and service as required.
• Provides training to other personnel on new aspects of machines and equipment as needed.
• Knowledge of all current and upcoming promotions.
• Maintains company, employee and patron information confidentiality.
• Maintain cleanliness of work station, which includes, but is not limited to, machines, the MT podium, EGD/Sports Wagering office, etc.
• Provides a high standard of professionalism and guest service.
• Performs other duties and special projects as assigned.

Knowledge, Skills, and Abilities (Minimum Qualifications):

• Must be 18 years old or older.
• High School Diploma or GED.
• One year of gaming technician experience preferred.
• One year of prior EGD/Sports Wagering experience preferred.
• Must successfully complete Title 31 Banking Secrecy Act training.
• Must have working knowledge of computer systems and other electronic devices.
• Must be able to obtain and maintain a valid Tribal Gaming License.
• Must possess a current and valid Washington State Driver’s License and be eligible for company insurance.
• Must be able drive in adverse weather conditions to/from other Colville Gaming sites, and work department projects to completion.
• Effective written, verbal, and non-verbal communication skills.
• Ability to work closely, productively, and professionally with other individuals in a team environment or on an individual basis to fulfill duties/assignments.
• Must have good organizational skills and be able to complete clerical duties quickly and accurately.
• Ability to communicate professionally in written, verbal, and non-verbal format while portraying a friendly tone, word choice, and body language.
• Ability to take initiative and be proactive in the duties of the position.
• Must be able to work all shifts, weekends, holidays and special events as needed.

• Ability to maintain a high level of professionalism; treats other with respect and consideration regardless of their status or positon.
• Ability to comprehend complex issues.
• Ability to communicate professionally in written, verbal, and non-verbal format while portraying a friendly tone, word choice, and body language.
• Ability to be given verbal and written instruction and apply the instruction accurately.

Physical Demands / Work Environment:

• Manual and finger dexterity as required to perform daily job duties.
• Ability to frequently sit for prolonged periods of time.
• Ability to frequently walk and/or stand for prolonged periods of time.
• Ability to frequently lift and/or move up to 20 pounds.
• Ability to occasionally lift and/or move up to 100 pounds.
• Ability to frequently bend, squat and/or reach.
• Frequently works near or around electricity.
• Frequently works near or around mechanical moving parts.
• Frequently exposed to vibration.
• Frequently exposed to toxic or caustic chemicals.
• Frequently exposed to a high level of noise in the work environment.
• Frequently exposed to tobacco smoke.
• Frequently exposed to fumes or airborne particles.
• Frequently exposed to outside weather conditions, including variations in temperature and precipitation.
• Ability to problem solve while using a reasonable balance of cause/effect, process of elimination, comparing/contrasting, technical knowledge, experience, and trends.
• Sufficient visual acuity to write, recognize printed materials, computer screen, and notice non-verbal behavior.
• Speech and hearing ability to project voice to small and large audiences, carry on telephone/radio conversations, hear and grasp verbal communications and equipment prompts.