Education Department Assistant

This is a remote position
Position Summary:
Assist the Education Operations Manager. Support Education Departmental and customer needs and services.
Responsibilities:
The Education Department Assistant contributes to the smooth & efficient running of the administrative tasks in the department. Specific responsibilities would include, but are not limited to:

• Daily review and coordination of AAPC student financing. Financing provided by external finance company, CLIMB. Coordination will include managing requested financing amounts, processing orders, working with sales team members on inquires and questions associated with CLIMB financing. Communicate with CLIMB on student’s behalf to work through course start dates and financing amount. Daily management of CLIMB online dashboard and reporting to management details on CLIMB application statuses and totals.
• Daily review of internal intranet report for AAPC distance learning courses, students that failed to complete registration upon ordering. Failures will need to be manually entered in the LMS and with follow up to send the course(s) login and enrollment email. Intranet report to be checked several times during the day.
• Answer emails in AAPC Learning inbox and assist with emails in all other courses as required and needed by coaches.
• Assist with incoming calls & emails regarding general course issues, complaints, or special circumstances.
• Assist AAPC students with computer issues/problems and troubleshot to resolve student needs.
• Communicate effectively with Distance Learning Coaches regarding any student issues or special needs.
• Promote and communicate clearly with students and potential students/clients regarding AAPC & departmental offerings and services.
• Assist Education Licensee instructors with teaching resources; may include registration into LMS for access and technical assistance with ExamView or similar software. Includes domestic and international.
• Review and approve AAPC instructor applications; send emails regarding approval vs. non approval and need for any additional required information. Includes domestic and international.
• Support VILT (live instruction) course registration and orientation processes.
• Process instructor course registration requests.
• Support to sales teams on needs required for distance learning students and Education Licensees. Includes domestic as well as international.
• Provide support to CPC-I members as needed for required yearly CTU requirement.
• Assist with yearly curriculum updates and addition into the LMS.
• Assist with LMS course builds; LMS and database processes.

• Microsoft Office suite proficiency (Excel, Sharepoint, Outlook, Forms, etc.).
• Critical and creative thinking.
• Ability to multi-task and prioritize competing tasks/requirements effectively.
• Willingness and ability to shift focus quickly.
• Stellar verbal and written communication skills.
• Ability to work efficiently in an individual contributor setting and as part of a team.
• Excellent customer service skills.
• Minimum of one-year experience working in a similar role.

Attributes:
DRIVEN | Self-starts and stays highly motivated to achieve ambitious goals. Shares contagious energy and enthusiasm liberally. Takes initiative without always being directed. Demonstrates confidence in decision-making and effectively balances autonomy and authority with accountability.
HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality. Places the needs of others above self.
TRANSPARENT| Integrity-centered, honest, truthful, and trustworthy in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable, valuing the trust placed in them by others.
SUPPORTIVE | Empowers and uplifts others. Listens actively and responds with empathy and understanding. Prioritizes well-being and growth of team members and customers ahead of own interest. Faces challenges together, believing in collective strength and unity.
INNOVATIVE | Entrepreneurial spirit with a scrappy mentality. Dreams big, sees opportunity, pursues full potential, and finds ways to accomplish the impossible. Rolls up sleeves and does real work. Works quickly, intelligently, and flexibly.
What We Offer:
AAPC offers a competitive compensation commensurate with experience, along with a comprehensive benefits package including medical, dental and vision insurance, 401(k) retirement plan, Health Savings Account (HSA), and generous PTO and holiday pay.
AAPC is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

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