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Form of workAbout Greenfield Community College:
If you are looking for a rewarding career in higher education, Greenfield Community College (GCC) offers a dynamic workplace where you can contribute to student success and the broader community. As a NECHE accredited public community college, GCC offers its students innovative programs in Liberal Arts, Farm and Food Systems, Engineering, Fine Arts, Nursing, and Adventure Education. The campus, located in Greenfield, Massachusetts, includes an Outdoor Learning Lab, on-campus farm, wetlands, and forest. The college is known for its caring and supportive environment of dedicated faculty and staff, and maintains an impressive transfer rate with nearly half of its students transferring to four-year colleges.
OUR MISSION
Greenfield Community College provides a high quality education to all who seek the knowledge and skills necessary to thrive and effect positive change in their lives, communities, and the world. With excellence, innovation, and an unwavering commitment to teaching and learning together in an inclusive and caring environment, we empower all learners to reach their full potential.
OUR VISION
Greenfield Community College aspires to be an agent for a more equitable, just, vibrant, and resilient world through education.
GCC PERKS & BENEFITS:
As an employee of the Commonwealth of Massachusetts, GCC employees are offered a competitive total compensation package, including but not limited to:
- High quality and affordable health insurance through the Commonwealth's Group Insurance Commission (GIC)
- Great Dental plans and Vision discounts
- Flexible Spending Account and Dependent Care Assistance programs
- Retirement Savings: State Employees' Pension or Optional Retirement Program (ORP) and Deferred Compensation 457(b) plan or 403(b).
- 12 paid holidays per year and competitive Sick, Vacation and Personal Time
- Tuition Benefit for employees and dependents at state colleges and universities
- Professional Development and Continuing Education opportunities
- Access to the Commonwealth's Mass4You, employee assistance program
Job Description:
EDP Systems Analyst I (SAI)
BARGAINING UNIT: AFSCME
ANTICIPATED START DATE: As soon as possible
SALARY RANGE: AFSCME Grade 19, Step 1: $2242.56 bi-weekly ($58,306.56 annually)
GENERAL DESCRIPTION OF DUTIES
Working within the Information Technology (IT) team and reporting to the Director of Networks and Systems, the SAI is responsible for delivering Tier I desktop support. In addition, the SAI will work in cooperation with other IT support personnel to establish desktop management platforms; support information security measures and strategies, and to monitor and triage help desk tickets. The SAI will maintain classroom and faculty and staff computers, printers, scanners and other computer and electronic devices as needed.
EXAMPLES OF ESSENTIAL FUNCTIONS:
- Provide technical assistance to faculty, staff, and students via phone, email, and remote support tools.
- Troubleshoot and resolve hardware and software issues with desktops, laptops, and peripherals.
- Order, install, and configure new equipment and software.
- Maintain accurate records of support tickets and resolutions.
- Participate in ongoing projects and initiatives to improve IT services.
MARGINAL FUNCTIONS:
- Provide basic training on software applications.
- Maintain physical security of IT equipment.
- Document procedures and processes.
- Stay up-to-date on emerging technologies and best practices.
Requirements:
MINIMUM TRAINING AND EXPERIENCE*:
- At least two years of full-time, or equivalent part-time, professional experience in electronic data processing, of which at least one year must have been in work in which the major duties included computer systems analysis, or any equivalent combination of the required experience and the substitutions below:
- An Associate's degree with a major in the field of data processing or computer programming may be substituted for a maximum of one year of the required experience. **
- A Bachelor's or higher degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required experience. **
- A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of computer programming may be substituted for a maximum of one year of the required (A) experience. **
- An official transcript from a recognized business or vocational/technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming may be substituted for a maximum of one year of the required (A) experience.
- Graduation from the data processing course of a recognized vocational/technical high school may be substituted for a maximum of one year of the required (A) experience.
- Detail oriented organizational skills with a high degree of accuracy.
- Ability to work independently and meet deadlines.
**Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
PREFERRED QUALIFICATIONS:
- Bachelor's degree in a related field and at least (2) years technology support experience or Associate's Degree in a related field and at least (3) years technology support experience.
- At least 2 years supporting PC and Mac desktops and laptops in a networked environment.
- Experience working with hardware purchasing, IT contracts and/or budgets.
- Working knowledge of TCP/IP and Active Directory.
- Demonstrated commitment to cultural diversity.
ADDITIONAL INFORMATION:
Standard hours are 8 a.m. - 4 p.m. 37.5 hours a week. This is position will require some night and weekend hours for system maintenance.
*EQUIVALENCY STATEMENT:
Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.
JOB CLASSIFICATION: https://www.mass.edu/shared/classificationspecs/specspers/EDP Systems Analyst.doc
Additional Information:
AFFIRMATIVE ACTION STATEMENT:
Greenfield Community College is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, GCC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer by contacting Human Resources by email at humanresources@gcc.mass.edu or by phone at 413-775-1313
ANNUAL SECURITY REPORT NOTICE:
Greenfield Community College's Annual Security Report is available online at www.gcc.mass.edu/webdocs/safety/GCC-Annual-Security-Report.pdf
The report contains crime statistics for the three most recent calendar years for certain locations associated with the College as well as other campus security and personal safety topics such as: crime prevention; campus safety authority; crime reporting polices; campus alerts (Timely Warnings and Emergency Notifications), programs to prevent dating violence, domestic violence, sexual assault and stalking; and other matters of importance related to security on campus.
If you would like to receive a paper copy of the Annual Security Report, you can stop by the Public Safety Office at One College Drive, Greenfield, MA 01301 or you can request that a copy be mailed to you by calling 413-775-1212.
***Greenfield Community College is proud to value diversity in our community of faculty, staff and students and is an Equal Opportunity/Affirmative Action employer. **
THE COMMONWEALTH OF MASSACHUSETTS ACCREDITED BY THE NEW ENGLAND COMMISSION OF HIGHER EDUCATION
Application Instructions:
In order to be considered for this position, you must submit your credentials online.
To apply, click on the "Apply Now" button.
You will be prompted to set up a new account or login to an existing account.
From there, you will be able to upload the following required documents for consideration:
- Resume
- Cover letter
- Contact information for 5 professional references
When preparing your cover letter and resume, please refer to the minimum and preferred qualifications and, if applicable, include an equivalency statement.
Successful completion of a CORI check WILL be required as a condition of employment. Official copies of all academic transcripts will be required at the time of hire.
Review of applications will begin with those received up to and including Friday February 2, 2024.
Frequently Asked Questions (FAQs)
