EDI SPECIALIST II

Job Title: IT Electronic Data Interchange (EDI) Specialist II

JOB DESCRIPTION:

The EDI Specialist II is a mid-level IT staff position which focuses on supporting all the technical aspects of our Trading Partner relationships towards ensuring the accurate, timely, and uninterrupted flow of files via our B2B Integration Channels.

The EDI Specialist II will be involved in the daily maintenance and troubleshooting of moderately complex issues occurring within our data transfer & transformation tools, originating from our WMS, TMS or external partners. This resource will be expected to assist the IT Department with all reasonable requests and to maintain a professional, helpful, and cooperative demeanor towards all individuals they collaborate with during the execution of their duties. They are also expected to provide mentoring, assistance, guidance, and support to junior staff members.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist with the daily troubleshooting of EDI issues resulting from connection or translation errors.
• Act as a level one support for help tickets received for EDI Support, resolve, or escalate tickets as needed.
• Maintains a high level of focus in providing excellent customer service to our internal and external customers.
• Provide on-call support after hours as needed to ensure business continuity.
• Duties may be modified or assigned at any time to meet the needs of the business.

Competencies:

Excellent oral and written communication skills. Computer skills. Problem-solving skills. Technical expertise. Analytical thinking skills. Detail oriented.

QUALIFICATIONS:

• Bachelor of Science degree in Computer Science, or related field. Work experience will be considered.
• 3+ years of experience in a technical help-desk capacity. Experience in EDI support in warehousing, logistics, or 3PL settings is preferred.
• Knowledge of the various file formats and structures used in e-commerce, including X12, XML, JSON, Flatfile, etc. is preferred.
• Knowledge in secure file transfer protocols including AS2, SFTP, Web Service, etc.
• Knowledge and working experience in relational databases and SQL.

The Job Specifics:

· Location and Department: Camden NJ, IT Information Technology

· Reports To: Phenix Rollout Lead

· Travel Amount: up to 20%

· Job Type, EEO, and Job Code: Full-Time, Exempt JOB CODE

What We Are Looking For:

Typically requires a bachelor's degree and 2 to 4 years of experience in a related field.

The ideal candidate will have the following skills

· Oral and written communication skills.

· Computer skills.

· Problem-solving skills.

· Technical expertise.

· Analytical thinking skills.

· Detail oriented.

Other Abilities You Will Need to Have: The physical demands described below are representative of those required of an individual performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Good arithmetic, reading, and typing skills

• Sit and/or stand for extended periods of time

• Be able to see, speak and hear

• Ability to work overtime as needed

• May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.

• Understand and follow verbal instruction, written instruction and company policies.

• A starter that can work independently and coordinate with others

• Always follow safety procedures.

• Ability to manage stress and productivity guidelines

The Standard Details:

• Always maintain a professional manner in appearance and communications.

• Participate in staff and/or customer meetings if required.

• Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality systems.

• Identify and record any issues relating to product, processes and/or quality.

• Initiate, recommend, or provide solutions through appropriate channels.

• Verify the implementation of solutions.

• Follow posted security procedures at all times while in the building.

• Participate in Safety and Educational Training.

What’s In It For You:

A great company with great people. Full-time employees not under contract are offered: 401K and Educational Assistance after 1 year; If elected, Blue Cross Blue Shield after 30 days of service; Company Life Insurance; and a bunch of other great perks.

Things We Need To Mention:

• The above job description may not include all tasks necessary to complete the job.

• Job functions may vary based on area of operation. The job description is a listing of the most common tasks the associate will be required to perform in that job area.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.