Eden Resort Outlet Manager

About the Eden Resort & Suites

The Eden Resort & Suites offers a collection of unique and up-scale guest rooms and suites, unsurpassed on-site recreational facilitates, and exceptional staff ready to meet guests needs. With a 50+ year foundation as a premiere destination in Lancaster, the Eden Resort is expanding its service offerings and looking for individuals to join our team.

At the Eden Resort, our core values are at the heart of all that we do and are key to our enduring success. Eden Resort team members are deeply committed to caring for every individual who crosses their path, be it a guest or fellow team member. Our dedication to caring for others is expressed by team members generosity with their time and efforts, the pursuit of excellence in their craft, with a spirit of ownership.

OVERVIEW OF ROLE:

Supporting the Director of Food and Beverage, the Outlet Manager role will lead and assist staff at all levels in multiple outlets. Responsibilities include collaborating on service standards, enhancing productivity and profitability, and ensuring financial and guest satisfaction goals are achieved through effective training and communication.

DUTIES AND RESPONSIBILITIES

• Assist in development of yearly budget for Outlets.
• Develop monthly forecast.
• Monitor payroll of Outlets
• Attend weekly department head meeting.
• Revise standards and procedures for department, as necessary.
• Maintain a good working relationship with other departments.
• Set example for all team members to emulate by complying with all hotel policies and procedures.
• Perform a variety of other duties as assigned and responsibilities as requested.
• Support & communicate the Company’s philosophy and company culture.
• Support & communicate the Company’s philosophy and company culture using Guiding Principles and S.U.R.P.R.I.S.E & D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Provide instruction and/or guidance and assist in the F&B initiatives to follow all Safety training and programs.
• Must adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
• Write and present Yearly reviews to Outlet team members including assistant managers and supervisors.
• Other duties as assigned by management.

ESSENTIAL SKILLS:

• Strong leadership skills with the capacity for development
• Innovative and trustworthy
• Ability to remain impartial during conflict
• Strong accounting and arithmetic skills
• Available to work evenings, weekends, and holidays

EDUCATION AND EXPERIENCE REQUIRED:

• Hospitality Degree or at minimum of 2 years of equivalent experience
• Prior experience and knowledge using POS, OpenTable

PHYSICAL REQUIREMENTS:

• Stands/walks 60% of the shift. 40% doing administrative duties in office
• Reaches, bends, stoops, and wipes frequently.
• Lifts and carries up to 50lbs, places these items on high shelves and in walk-in cooler and/or freezer.

BENEFITS:

• Employee discount
• Medical insurance
• Health Savings Account
• Flexible Spending Account
• Dental insurance
• Vision insurance
• Life insurance
• Paid Time Off
• 401(k)
• Referral program

EDEN RESORT & SUITES EEO STATEMENT:

The Eden Resort & Suites provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Nights as needed
• Weekends as needed

Work setting:

• In-person
• Resort

Ability to Relocate:

• Lancaster, PA 17601: Relocate before starting work (Required)

Work Location: In person