Ecm Analyst Iii

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

Enterprise Content Management Application Analyst

This position is responsible for the implementation, enhancement, and support of software applications following industry standards and best practice. The analyst will be required to define requirements, system design, analysis, build/configuration, testing, implementation, documentation, and support the applications that meet the specifications of a project or service request.

Key responsibilities include, but not limited to:

Takes initiative to meet with end users for ongoing review of workflows associated with upcoming enhancements or system changes.

Performs the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.

Evaluates and recommends business process and technology driven enhancement opportunities based on application system upgrades, releases and patches.

Ability to effectively analyze and resolve simple to moderate issues

Provides well-written and effective professional and technical documentation.

Independently manage individual work effort, including developing, executing, and monitoring of a work plan in addition to assisting work efforts of others.

Stays informed on current market trends and emerging technology developments that impact their application.

Determines solutions with minimal assistance and makes effective decisions within scope of authority.

Adheres to change management standards and established Service Level Agreements (SLA) for incidents and requests.

Demonstrates effective verbal and written communication.

Promotes cooperation and commitment within the team by assisting and working collaboratively with others.

Holds self personally accountable to meet or exceed team expectations.

This position is required to rotate on-call responsibilities.

Application Analyst Team Overviews:

All Application Analysts are required to provide all core job duties for, but not limited to, the following applications to provide comprehensive tools for end users.

• Hyland OnBase Medical Records Solution with integration to Epic using HL7
• Hyland OnBase AP Solution included BrainWare OCR with integration to PeopleSoft
• Hyland OnBase Fax Server integration
• Hyland OnBase Multi-Function Device integration

Associate degree in Computer Science, Information Systems or Healthcare related field or relevant work experience preferred

6+ years of progressive experience in IT dealing with vendor application implementations and support or equivalent combination of education, training and experience

Experience in testing software application

Ability to effectively support applications

Works independently with quantifiable and qualitative results

Ability to conduct analysis, document findings, draft plans, execute, monitor and follow up

Independently motivated to seek knowledge through self-education, mentoring, etc. in areas pertaining to their current position

Recognized as a source of knowledge on primary applications both functional and technical operations

Obtains and maintains current certification from the vendor and continued education/learning to understand the functionality of applications(s) supported as applicable to the job role.

Preferred Requirements

Certification/Training in OnBase and/or BrainWare Administration preferred

Experience in health care setting preferred

Experience in system analysis with special emphasis on system methodologies, project management and business process reengineering related to information systems preferred.

Minimum Requirements

Associate degree or equivalent- or higher- work training and experience required
Bachelor's degree preferred
5 - 7 years of programming / systems analysis experience with emphasis in applications and systems architectural design and development, database and middleware technologies required
4-6 years of experience in troubleshooting applications required
Epic experience preferred.
Content Management experience preferred
Interface Engine experience preferred
HL7 experience preferred
Epic experience preferred.
Experience following ITIL and SDLC processes preferred.
Ability to effectively support complex applications in clinical, financial and / or administrative areas
Works independently with quantifiable and qualitative results
Ability to conduct analysis, document findings, draft plans, follow up
Capable of effectively leading projects including both IS and ECU HEALTH personnel according to Information Services project methodology, within budget, and on time
Independently motivated to seek knowledge in areas pertaining to their current position
Self-educates and/or seeks knowledge from mentors / management of ECU HEALTH enterprise, Information Services environment, and ECU HEALTH operations and relevance to their position

Other Information

REMOTE-HYBRID

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.