Eap Coordinator

POSITION SUMMARY:

Responsible for managing and providing services for EAP accounts within the client book of business with assistance from the EAP Director. Services provided will include counseling services, training and facilitation of workshops, consultation, critical incident response, and program promotion. This position ensures the highest standard of services are delivered and maintained and supports the assigned office in a wide variety of tasks to promote operational efficiency and soundness. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work.

DUTIES AND RESPONSIBILITIES:

• Ensure satisfaction of assigned client accounts and implement quality and cost effective programs;
• Provide consultation services to managers and supervisors on handling troubled employees at client organizations;
• Provides counseling services to employees and family members of customer organizations;
• Conducts client employee education sessions on a wide variety of topics as needed and makes appropriate referrals coordinated with medical insurance, clinical and financial needs as needed;
• Conducts supervisor training sessions to meet specific needs of the client organization;
• Conduct groups with client employees to cope with change, loss and trauma;
• Provides coverage at Health Fairs and Safety events;
• Presents regular reports to EAP Director as requested;
• Assists the EAP Director to promote the growth of Solutions EAP;
• Provides after hours’ crisis intervention assessment and counseling as needed;
• Provides appropriate referrals coordinated with medical insurance, and clinical, financial, cultural and ethnic needs as needed;
• Maintains confidentiality of all client protected health information and adheres to all HIPAA related to policies and procedures;
• Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
• Performs other tasks/responsibilities as required to support the business operations.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Clinical Master’s Degree or above along with five (5) or more years of progressively responsible related experience in human services or managed care behavioral health setting;
• Three (3) or more years of customer service, account management, or supervisory experience;
• Experience conducting trainings and workshops;
• Preferred EAP or short term counseling experience, entrepreneurial in nature, and business leadership skills;

KNOWLEDGE/SKILLS/ABILITIES:

• Forward thinking and creative individual with high ethical standards;
• High energy, enthusiastic team player capable of excelling in a fast paced, “roll up your sleeves” deadline-oriented environment;
• Ability to establish credibility and be decisive, but able to recognize and support the organization’s preferences and priorities;
• Demonstrated facilitation, excellent verbal & written communication skills and presentation skills;
• Must be flexible in order to respond quickly and positively to shifting demands and change management opportunities;
• Good organizational and problem-solving skills;
• Demonstrated broad knowledge of mental health and substance abuse diagnosis and treatment and the role of the consultant in bringing about organizational change;
• Strong attention to detail; ability to work on multiple tasks and meet deadlines;
• Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet.