Eal - Travel Coordinator - Eastern Airlines

Overview

At Eastern Airlines curiosity and excitement for growth go a long way. Eastern Airlines was launched by seekers, adventurers, and above all fliers. Our rich legacy and pioneering spirit are still evident in our team today.

Our open-hearted attitude, respect for the people we fly, and our attention to detail are what sets Eastern Airlines apart from its competitors. Natural curiosity and hunger for wonder are behaviors that make our employees successful.

This summary provides a listing of the knowledge, skills, and abilities that are critical components for the position of Travel Coordinator.

General

This is a dynamic and exciting position that will allow you to learn all aspects of the structure of airline operations. Your duties include assisting all employees with the need for travel, meeting space, or training. You will brief and debrief flight crews on personal and operational issues while managing Crew Customs documentation.

Duties and Responsibilities

• Receive travel requests, research, and determine the best and most economical means of travel for Eastern on commercial, corporate aircraft, or other transportation via a company travel services reservations system connected to a national travel database.
• Book appropriate reservations (airline, hotel, and ground transportation) for associates and ensure all necessary information and forms are provided to travelers before travel.
• The Employee Travel Coordinator is responsible for creating and reviewing detailed analyses to support decisions that ensure Eastern is receiving the highest quality hotels, hotel transportation, and car rental services at the most competitive price.
• This position assists in managing the hotel and transportation budget.
• Ensure hotel properties utilized for the crew are in accordance with the rules and regulations of the crew labor contracts and provide crew services for any new cities or hotel changes.
• Crew Rooms – work with Eastern’s Third Party Service Provider to ensure adequate and safe hotel and transportation companies, when applicable, are contracted for scheduled crew, irregular operations, and Pilot and Flight Attendant Training.
• Communicate changes to hotel and car rental agreements to all departments of the company for business and employee use as applicable.
• Review and approval of scheduled crew hotel and transportation invoices by verifying rates, rooms billed, and total transportation trips. Follow up and resolve outstanding issues with internal customers and Third-Party Service Providers for invoice discrepancies.
• Ensure additional hotel and transportation requirements are contracted, in addition to the crew, for Customer Service and Pilot and Flight Attendant training departments for the new hire, recurrent, and SIM training.
• Provide education and work with all departments on requests for meeting space to ensure optional use of internal meeting space and competitive rates for outside meeting space requirements.
• Provides support and assistance to all levels of management, and various departments as needed, related to hotel stays, meeting space, and car rentals. Coordinates travel for new hires and candidates who are interviewing for various positions.
• Irregular Operations support – work proactively with Third Party Service Providers to ensure contracts are in place for high-demand markets with historical needs for irregular operations.
• Assist, as required, to SOC to support irregular operations for the areas of crew hotels or transportation.
• Maintain company policies and procedures as related to Corporate Travel including development and documentation for Business Continuity.
• Review files to maintain and adhere to Document Retention policies and adjust as needed
• Create and maintain materials to conduct training, as needed, for corporate travel supplier software.
• Maintain Corporate Travel files in the contract management system. Audit all business travel bookings to ensure accuracy. Adhere to all company policies and procedures. Any other duties as requested by the Manager of Crew Resources.

Qualifications

• High school diploma or general education degree (GED)
• Able to always demonstrate problem-solving skills and good judgment.
• Ability to work any shift, including evenings, weekends, holidays, and overtime as needed. May be contacted 24 hours a day, including weekends, by employees regarding changes in travel arrangements.
• Reliable and self-motivated with a positive attitude.
• Able to multitask efficiently and effectively to meet deadlines.
• Interpersonal, written, and verbal communication skills.
• PC proficient in Microsoft Office products and general internet applications.
• Ability to read, write, speak, and understand English.
• Experience and thorough knowledge of the travel industry
• Ability to work within specific time limitations and with extreme accuracy.
• Strong organizational, communication, and human relations skills
• Ability to multitask in a fast-paced environment while maintaining accuracy and solving problems.
• Previous airline/travel industry experience is preferred.
• Pass a two (2) year drug and alcohol background check, pre-employment drug test, and criminal history records check (CHRC)
• Eligible to work in the United States