E-Commerce Supervisor $65,500-$86,100

Department: JDMS Store
Post End Date:
Position Type: Employee
Position Reports To: Assistant Store Leader
Position Supervises: Order Selector and Customer Attendant
Pay Level: 60
FLSA Status: Exempt
Position Summary
Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Essential Job Functions

Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness

Interview, select and hire candidates to staff the on-line shopping department

Meet the demands of product flow and create schedules according to guidelines

Develop associates to meet the productivity standards and certify associates once they meet or exceed goals

Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines

Train associates on all functions and duties of the order selector and customer attendant roles

Lead team in the planning, implementation and execution of e-Commerce's initiatives

Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales

Assist in the analysis and response to the competitive landscape

Ensure orders are filled with products requested or comparable substitute in a timely and effective manner

Execute best practices to determine appropriate substitutions in the event of an out of stock

Follow processes for streamlining collection of orders, products, checkouts and delivery

Report inventory issues such as out of stock items to department heads in a timely manner

Troubleshoot equipment and devices for e-Commence department

Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs

Report all issues with item shelf allocation to division KOMPASS team

Monitor and control expenses for the department

Ensure preventative maintenance is being performed on all equipment in the department

Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports

Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Position Qualifications

High School Diploma or GED

Any proven supervisory experience

Any prior experience in the selection and hiring process

Excellent oral/written communication skills

Proficient in Microsoft Office

Strong leadership skills

Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day

Must be able to stand for extended periods of time and/or walk constantly

Ability to stoop, kneel, or crouch several times per hour

Strong organization skills

Desired Previous Experience/Education

Bachelor's Degree

Any experience with and knowledge of Point of Sale (POS)

To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor.
Below is a list of some of the benefits we offer our associates.
Health & Well-being Benefits:

• Health care benefits
• Paid time off such as vacation, sick leave, and parental leave
• Mental and emotional support resources through our Employee Assistance Program

Financial Benefits:

• Participation in a 401(k) plan, subject to certain eligibility requirements
• Group term life insurance eligible
  • Eligible for an annual bonus based upon company performance
  • Potential eligibility for restricted stock, dependent on job classification
• Associate discounts

Growth and Development Benefits:

• Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
• Robust internal training and development resources to grow your career

We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you'll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!
Education Level: Bachelor's Desired
Required Travel: Up to 25%
Required Certifications/Licenses: Driver's License
Regions: West
States: Washington
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