E-Commerce Rep

As a part of our growth, LKQ is looking for a dedicated Sales Ebay/Internet Rep. The Sales Ebay/Internet Rep will be responsible for selling company products and services via either telephone and/or e-bay internet activity at the branch location. This role would require compliance with established company policies and procedures.

Job Summary:

Responsible for selling company products and services via either telephone and/or e-bay internet activity at the branch location. Coordinates in-house order filling activity and processing and shipping orders to achieve the Company's objective of excellent customer service.

Essential Job Duties:

· Generates revenue by promoting sales of new and existing products via ebay.

· Assists "walk-in" customers with sales of product and/or services, responds to questions regarding parts, pricing, services, etc.

· Promotion and researching of products to be uploaded on internet website.

· Provides ongoing customer and technical service on existing orders.

· Processes orders -- performs order entry, reviews orders for correct handling, pricing, quantities and shipping data.

· Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.

· Maintains inventory levels for stocking and restocking purposes.

· Advises customer on substitution or modification of part when part requested is not available.

· Observes changes in inventory so as to insure minimum stock levels.

· Sets up special order part numbers that are not regularly stocked in the warehouse.

· Assumes other duties as assigned.

Education & Experience:

· One to two years of prior telephone sales, internet sales, customer service relations and/or route sales required.

Knowledge/Skills/Abilities:

· Must be familiar with the company's products and procedures.

· Must be able to work in cooperation with others.

· Must be attentive to detail and ensure accuracy in work assignments.

· Must be able to communicate effectively with others and be a team-player.

· Must have the flexibility to work variable schedules, including weekends.

· Must be able to convey product information and availability to customers.

· Must possess the ability to deal tactfully with customers.

· Must be organized, motivated, and a self-starter.

· Photography skills a plus.

MACHINES AND EQUIPMENT:

· Computer, 10-key calculator, multi-user telephone system, copier, fax machine, and Microsoft Office software.

PHYSICAL DEMANDS:

· Must have the ability to work in an environment where frequent interruptions may occur.

· Must be able to work under pressure comfortably.

· May be required to move/lift up to 75 pounds

Preferred Qualifications:

· High School graduate or G.E.D. equivalent preferred. College coursework desired. Prior automotive experience and knowledge of automotive parts.

Decision-Making Examples:

· Seek and develop new business

· Establish how to best retain existing customer relationships

· Problem-solve customer service issues

Benefits: 

• Health/Dental/Vision Insurance 
• Paid Time Off 

• 401k with Generous Company Match 
• Company Paid Life Insurance and Long-Term Disability 
• Short-Term Disability 
• Employee Assistance Program 
• Tuition Reimbursement 

• Employee Discounts