E-Commerce Product Manager

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, the company is known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.

The Ecommerce Manager will be responsible for developing a customer-centric ecommerce app for millions of devoted Talbots customers. The candidate will possess both excellent communication and analytical skills and bring a highly collaborative approach to developing, prioritizing, executing and measuring the new Talbots mobile app. You can equally converse with a marketer and developer, with laser-sharp capability in translating needs to requirements, priorities to development to releases with measurable outcomes. As a founding member of the customer app team, you will bring a passion for fashion and an understanding of how the connected world has blurred the lines between how customers interact with brands.

This is a great opportunity to come in and make a huge impact on the digital customer experience at a dynamic and highly visible consumer brand, impacting millions of peoples’ lives while working in a collaborative team environment with an unrivaled culture. Come join us and have some fun!

What We Offer:

• Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
• Condensed Work Week! If we have no work obligations, our Life-Work balance approach allows for us to start our weekend at 1pm on Fridays.
• Complete Benefit Package! Our benefits kick off the first day of the month after your start date! Discover more about our full benefits package here. We have competitive time off, including paid time to volunteer within the community.
• Merchandise Discounts! 50% off Talbots and our Haven Well Within brand as well as local business discounts (where applicable)!

What You’ll Do:

• Lead the development of a native omnichannel mobile app, serving as both product owner and expert
• Collaborate with VP and fellow product owner to prioritize and align to the ecommerce roadmap
• Partner with key business stakeholders (Brand, Merchandising, Planning, IT) to elicit and develop feature requirements that align with roadmap and deliver incremental business value
• Develop feature requirements (epics, user stories and acceptance criteria) in an agile environment with focus on iterative MVP releases, future learning and ability to pivot
• Manage the full agile delivery cycle of new feature requirements: web design, feasibility, sizing, solutioning, SEO design, implementation, QA, UAT, release and measurement
• Manage web design for assigned features, leading a web designer from hypothesis through design reviews and selection with ability to communicate and align stakeholders
• Ideate and define conversion optimization test hypotheses, prioritize with fellow ecommerce managers, and manage operational execution with operations teams using Adobe Target
• Establish and conduct continual discovery cycles for the product to maximize customer insights, competitor activity, feature requirements, vendors and technologies, feature performance and industry trends
• Provide input to VP on future roadmap opportunities

Who You’ll Work With:

Internal:

• CIO
• VP, Ecommerce
• Ecommerce teams (including online marketing, email, ecommerce, and analytics)
• Merchandising, Brand Marketing, and Promotional Planning teams
• IT

Who You Are:

• Min 5 years of experience in ecommerce product management
• Native app experience a plus
• Bachelor’s degree required in a related field
• 8+ years of professional experience in branded retail, ecommerce or consulting environment
• Strong quantitative, analytical, and problem-solving skills
• Experience using Adobe Analytics (or equivalent) to develop hypotheses, define KPIS and drive outcomes
• Experience using tools like Monday.com and Adobe Target (or equivalent) to plan, prioritize and execute both test and personalization at scale
• Strong understanding and demonstrated success using Agile methods
• Excellent communication and project management skills – ability to communicate with internal and external clients to gain understanding of needs with ability to translate those effectively into software requirements.
• An entrepreneurial spirit with the ability to work independently and a collaborative environment

Talbots is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to race, sex, national origin, color, age, disability, veteran status, pregnancy, sexual orientation, religion, or any other category protected by applicable law. Talbots is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process please contact recruiting@talbots.com. Talbots will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business.