E-Commerce Operations Manager

Company description:

WiperBladesUSA is a family owned and operated E-commerce auto-parts company that provides customers with great quality wiper blades that are easy to order and guaranteed to fit. In business for 8 years and a growth rate of about 20% per year.

Currently we sell via our own website WiperBladesUSA.com, Amazon FBM, and Walmart Seller Fulfillment

Your Role: As the Manager of Operations, you are responsible for managing, coaching and training your team of employees to meet established productivity requirements. Your goal is to ensure your team maintains the highest levels of safety, quality, attendance, performance, and engagement.

This manager role will include priority setting, maintaining work standards, guiding the daily workflow of the warehouse & customer service staff. Improving performance with existing KPIs and developing more processes and measurables all while creating a positive work environment through real-time coaching and feedback.

Responsibilities Include:

● Lead the day-to-day operations in a fast paced, e-commerce distribution environment

● Promote positive team morale through effective communication and recognition

● Collaborate with management on productivity planning, operations and staffing needs

● Troubleshoot day-to-day problems and identify long-term resolutions

● Facilitate reviews, interviews, hiring, terminations, and corrective counseling

● Ensure fiscal responsibility through labor and supply cost control

● Manage/monitor e-Commerce channel performance metrics

● Maintain established KPIs and modify/develop new ones to drive operational excellence

● Develop workflows to streamline processes and track to show the results

● Work with vendors to improve efficiencies

● Work with direct reports to execute the accurate processing of e-commerce orders

Requirements:

● Bachelor’s Degree in Business Management, Logistics, Supply chain or Equivalent Work

Experience

● 3-5 years previous management experience, preferably in a warehouse or distribution center

environment

● Excellent interpersonal skills, oral and written communication skills, and strong attention to detail

● PC skills including Microsoft Office and Google Suite

● Good reasoning, analytical, and problem-solving skills

● Schedule flexibility, including weekends

● Ability to step in and support other departments as needed - this position does require working on occasion in a non-temperature controlled warehouse environment.

Bonus Points that will help with management:

● Experience with customer support

● Experience shipping with USPS and UPS

● Familiarity with cars any and all makes and models helpful

● Experience with Amazon FBA/FBM

Schedule:

6 days/wk : M-Sat. 8am-3pm. In some cases you may be required to work until 5pm based on the needs of the business.

This position requires 40-45 hours a week depending on workload and season (Rain=BusyTime)

Experience:

● Supply chain management: 3 years (Preferred)

● E-commerce: 3 years (Preferred)

Work Location:

Winston-Salem, NC

Work Remotely:

No

Job Type: Full-time

Pay: $45,946.91 - $66,786.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Weekends as needed

Work Location: In person