E-Commerce Marketplace Manager

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Purpose of Job:
The E-Commerce Marketplace Manager will play a pivotal role in managing our presence and optimizing sales on various online marketplaces. This position requires a deep understanding of e-commerce, online marketplaces, and digital marketing strategies. The E-Commerce Marketplace Manager is responsible for driving revenue growth, ensuring product visibility, and maintaining a positive brand image across multiple online platforms.
Job Components:
Marketplace Management:

• Take lead role for assigned marketplace(s) and drive assigned accounts to achieve or exceed AOP
• Oversee the day-to-day operations on various online marketplaces, ensuring product listings are accurate, up-to-date, and optimized for search.
• Develop and implement strategies to increase sales and revenue on online platforms.
• Analyze sales data, track key performance indicators (KPIs), and identify opportunities for growth.
• Create and manage product listings, ensuring high-quality content, compelling product descriptions, and attractive visuals to maximize conversion rates.
• Monitor pricing trends and adjust strategies to remain competitive in the marketplace.
• Conduct regular competitor analysis to identify market trends and opportunities.
• Coordinate with the supply chain and logistics teams to ensure optimal inventory levels and timely order fulfillment.
• Address any issues related to order processing, shipping, and customer satisfaction.
• Respond to customer inquiries and reviews promptly, maintaining a high level of customer satisfaction.
• Utilize customer feedback to enhance product offerings and improve the overall customer experience.

Marketing and Promotions:

• Collaborate with the marketing team to plan and execute promotional campaigns on online marketplaces.
• Utilize digital marketing tools and techniques to drive traffic and increase conversion rates
• Help in the creation and upkeep of advertising PPC campaigns informed by keyword research, market & competitive research, and strategies.
• Improve the performance and sales of campaigns through strategic optimizations while maintaining an optimization log for sharing insights.
• Evaluate and improve on current practices, automate common processes, and take the initiative to improve current business.

Compliance and Policy Adherence:

• Stay informed about marketplace policies and guidelines.
• Ensure all product listings and business practices comply with the rules and regulations of each online marketplace.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field. (Or equivalent experience)
• 3+ years e-commerce experience preferably in a marketplace management or similar role.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent communication and negotiation skills.
• Familiarity with e-commerce platforms, online marketplaces, and digital marketing tools.
• Detail-oriented and organized, with the ability to multitask and meet deadlines.

Preferred Skills:

• Experience with platforms such as Amazon, eBay, Etsy, or other major online marketplaces.
• Knowledge of SEO principles and best practices.
• Proficiency in using analytics tools and e-commerce management systems.
• Expert in Excel
• Strong leadership, critical thinking, and problem-solving skills.
• Strong verbal and written communication skills.
• A multi-tasker who proactively seeks out opportunities to support the team with a can-do and follow-through attitude.
• Experience working directly with Amazon in Vendor or Seller Central, or other e-commerce related platforms, a plus.

Scope Data:

• Works cross-functionally with internal departments and external customers.

Work Environment:

• Ability to sustain posture in a seated position for prolonged periods of time.
• Prolonged use of personal computer and telephone.

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Interstate Batteries expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sex, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Interstate Batteries' employees to perform their expected job duties is absolutely not tolerated.