E-Commerce Key Account Manager - Amazon (Remote)

ITW Global Brands specializes in servicing the Auto Aftermarket, selling car care products under the Black Magic®, Blue Coral®, Fast Orange®, Fix-A-Flat®, Genuine Innovations®, Gumout®, No Touch®, Permatex®, Rain-X®, Slime®, and Spray Nine® brands. These brands compete in the wiper blade, engine repair, hand cleaner, appearance, cleaners & degreasers, tire repair and performance products segments of the Automotive Aftermarket. Many of our brands are #1 in their respective categories.

We’re committed to investing in our people and aim to support our colleagues in their development and long-term career growth with ITW. Our decentralized, entrepreneurial culture empowers you to think and act like a business owner. We aspire for everyone to perform to their full potential and value the unique and diverse perspectives, experiences and ideas that makes us better together. The ITW Business Model gives us the tools to focus on what’s most important, and we’re grounded in our values of Integrity, Simplicity, Trust, Respect and Shared Risk. We’re proud of what we do and even more proud of how we do it.

Summary:

The E-Commerce Key Account Manager will support our largest E-Commerce account, Amazon. This position will be working in a generalist capacity responsible for sales analytics and E-Commerce digital marketing. This position will develop content, manage the catalog, develop and provide POS reporting, and more to ensure sustainable long-term growth. This position will remote.

Responsibilities:

• Full ownership of the Amazon catalog by working with brands to develop and apply content, launch new products, troubleshoot variations and case pack issues, ensure accurate list pricing, load SDS information, etc.
• Ownership of NPI pipeline by taking new products from internal approval to external launch on the Amazon platform
• Manage brand and A+ content for top sales-contributing items such as images, video, and detail page content
• Minimize chargebacks and shortages by working with operations team to ensure compliance across PO timeliness, ASN Accuracy, etc.
• Develop and provide reporting to the broader organization regarding POS trends, chargebacks, search marketing performance, and effectiveness of price promotions
• Troubleshoot negative drivers to POS and develop clear action items to reverse trend
• Act as internal advocate for the channel, advising on initiatives we are taking with Amazon to improve the business and partnership
• Coordinate with brands on in-house programs, content, and marketing campaigns we can take to Amazon
• Act as secondary external Account Manager, attending weekly calls with the account and biannual in-person business reviews.

• Bachelor's degree in business or related field
• 2+ years of experience in analytics
• 3+ years of experience in e-commerce/digital marketing
• Experience with Amazon 1P/Vendor Central preferred
• Proficient in Office products, especially Excel
• Expected travel 10%

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

While performing the duties of this job, the employee is frequently required to sit, stand, talk, hear, reach with hands and arms and regularly required to walk. Specific vision abilities required by this position include close vision and the ability to adjust focus.

ITW is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

We do not accept unsolicited resumes. To be considered an applicant, please apply online to a specific job posting.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please click here for information on how to contact us directly.

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ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.