E-Commerce Customer Service Agent

An advanced contemporary apparel brand is seeking a full-time, in house Customer Service Agent to handle e-commerce inquiries. Duties include:

• Liaise with 3PL Customer Service and couriers where necessary to ensure any enquiries  regarding shipping are responded within a reasonable timeframe. 
• Work within the Shopify platform and backend inventory system to edit and review orders as  necessary. 
• Day-to-day point of contact with our Hong Kong distribution center, work within the 3PL  platform to track orders and troubleshoot issues. 
• Completing e-commerce returns and processing exchanges 
• Ensure FAQ and returns portals are optimized for a seamless customer experiences SKILLS  

Salary $65k