E-Commerce Coordinator (entry level)

We are hiring a highly motivated individual to become our eCommerce coordinator.

Turtleback is an American manufacturing company committed to providing our customers with peace of mind through high-quality products and top-notch service. Our core values - Care, Respect, and Hope are crucial to becoming part of our team. Some employees have been with us through TWO recessions now and we intend to continue fostering a great work atmosphere.

Customer service and eCommerce operations are the central responsibilities of the job. A successful candidate will be familiar with and comfortable with helping customers and steering conversations in a positive direction. They will also be resposible for fulfilling orders. We have lenient customer service policies that go a long way in making our customers happy. This is a very rewarding job. We are a brand with a small business, family, and friendship-oriented mentality. Friendliness mixed with a problem-solving mindset is a must for this role. By being a part of a small team of talented individuals who wear many hats and do everything in-house, you will have the opportunity to leave your impression on the company as a whole.

Responsibilities

• Help customers with product information, recommendations, and making purchases via phone, email, and chat across multiple shopping platforms.
• Manage order fulfillment on time and accurately by analyzing and authorizing orders for shipment
• Learn the Warehouse and all product SKUs and Locations in order to assist the Production Manager with processing and packing
• Collaborate with the team by thinking critically in order to bring solutions to issues and ideas related to, but not limited to, social media marketing, digital content creation, and B2B wholesale and marketing.

Skills

• Stellar attitude and ability to work under pressure and remain professional in stressful situations
• Excellent communication skills and an outgoing, kind manner on telephone calls
• Most important - reliability, a positive attitude, and a desire to help others

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off
• Professional development assistance

Compensation package:

• Hourly pay

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• E-commerce: 1 year (Preferred)

Ability to Commute:

• Sylmar, CA 91342 (Required)

Work Location: In person