E-Commerce Associate I

Closes: 1/14/24 - Spokane, WA - Part &/or Full-time/Hourly

Wage: $16.25 p/h

Employment Benefits: https://discovergoodwill.org/benefits/

NOTE:Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.

Summary:
Responsible for acquiring items, writing descriptions, taking photos, uploading pictures to computer & the ShopGoodwill/E-Books online web site, answering customer questions, providing customer service, and tracking online merchandise. Responsible for record-keeping and maintaining applicable paperwork. Maintain a clean, organized and safe work area. There may be part-time positions with limited benefits. Applicant must pass background check.
Education and/or Experience:
High school diploma or general education degree (GED.) One to three months related experience and/or training or equivalent combination of education and experience.

Essential Duties and Responsibilities include the following:
Must demonstrate willingness and ability to adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.

- E-Books

• Accept donated books from various areas such as the Warehouse & Retail Stores for scanning.
• Responsible for scanning books to be listed online. Maintain knowledge of software used for E-Books processing and how to accept and reject books for online sites.
• Have working knowledge of Amazon, EBay, and other Auction Web-sites as directed.
• Shelve books, audio media, and DVD's on the proper shelves.
• Answer customer questions and follow-up on customer complaints as instructed by the E-Commerce Manager or Assistant Manager.
• Track packages through shipping systems by individual tracking numbers.
• Provide cordial customer service to both internal customers (employees) and external customers (retail customers).
• Communicate known customer issues with Management in a timely manner.

- Specialty Items/Jewelry

• Working knowledge of precious metals, gem stones, and synthetics.
• Must recognize brand stamps (i.e. high end, vintage and trendy).
• Ability to learn jewelry testing equipment such as the sonic cleaner, Gem Oro and gold testing equipment.
• Have computer experience as we will use Picasa to upload images and other sites to gather information on items.
• Photography experience. Our photos need to be clear and detailed to show the customer small details.

- Online Auctions

• Maintain up to date knowledge of antiques and salable merchandise.
• Produce accurate and succinct descriptions of items that are to be put on ShopGoodwill and other auction sites.
• Upload pictures and descriptions to ShopGoodwill and other auction sites as directed.
• Return store merchandise not accepted for sale as directed.
• Responsible for shelving listed items and pulling sold items as directed.
• Provide cordial customer service to both internal customers (employees) and external customers (retail customers).

Other duties as assigned.