E-Commerce and POS Administrator

The E-Commerce and POS Administrator is responsible for configuring, monitoring, and maintaining the admissions point of sale system Ticketure and related ecommerce site, and supporting the use of data in organizational decision-making. This includes responsibility for the integration of Ticketure and other Enterprise Systems, including CRM, general ledger, and OMSI.edu, as well administration of the complex calendar feature of OMSI's website.
This position is responsible for designing, testing and implementing functionality, processes and documentation while ensuring accuracy, integrity and completeness of databases; recognizing and resolving problems with relevant systems; and supporting end users in the use of the sales, CRM, and ancillary systems.
Essential Duties and Responsibilities:

• Ticketure System Administration:
  • Provides technical administration of OMSI's point of sale system (Ticketure and the related ecommerce site):
    • Leads and manages projects that research, test, and implement new features, processes, an protocols that improve the guest and staff experience;
    • Troubleshoots and repairs any errors occurring in Ticketure and integrations to other systems, including Salesforce and OMSI.edu;
    • Provides oversight and vendor management of the Ticketure platform for all new functionality implementations and process changes;
    • Identifies and manages projects to improve process and optimize guest and staff experience with e-comm and back-end POS for 25 users across the Guest Services, Program Sales, Events, and Finance teams.
  • Develops, documents, and trains staff on best practices and processes across the retail teams: Guest Services, Marketing, Events, and Program Sales;
  • Troubleshoots and resolves guest and end-user issues, escalating to and partnering with vendors, as necessary.
• Data Analysis + Visualization:
  • Works with teams across the organization to create and update product offerings, ensuring configuration prioritizes guest experience and aligns with OMSI's data management strategy;
  • Designs, builds, and conducts quality checks on data visualizations, dashboards, and reports that support data-driven decision making related to e-commerce, participation, program access and other organizational KOIs.
• E-commerce Content + Strategy:
  • Reviews and publishes e-commerce content ensuring consistency, accuracy, and adherence to brand guidelines;
  • Guides stakeholders across the organization to create and update product offerings that are configured to prioritize guest experience and align with OMSI's data management strategy.

WORKING CONDITIONS:

• This position is exempt, paid salaried;
• This position is regular full-time scheduled for 40 hours/week:
  • Requires working onsite at the museum location, with on-call duties for critical systems.
• Physical Demands: 95% sitting and 5% standing;
• Vision Demands include:
  • Close Vision (clear vision at 20 inches or less)
  • Distance vision (clear vision at 20 feet or more)
  • Color vision (ability to identify and distinguish colors)
• Environmental Demands include:
  • None
• Noise Levels include:
  • Quiet (examples: library, private office)
  • Moderate (examples: business office with computers and printers, light traffic)

Secondary Responsibilities
Secondary responsibilities include-but are not limited to-the following:

• Cross trains on core functions of integrated systems (e.g. Salesforce, Wordpress), and provides support in absence of staff, as needed, with:
  • Salesforce administration
  • Wordpress administration
  • Data entry support (database validation)
• Additional responsibilities or projects as assigned by the Director of Enterprise Systems.

Knowledge and Skills:
REQUIREMENTS:

• Business Practices:
  • Developed time management skills, with an emphasis on working under pressure;
  • Developed organizational, strategic planning, analytical, and problem-solving skills, with an emphasis on exercising initiative and good judgment;
  • Professional communication skills, with an emphasis on presentation;
  • Excellent attention to detail with a high degree of accuracy;
  • Ability to effectively handle multiple tasks, often with overlapping and time-sensitive deadlines;
  • Proficiency with Google Suite and Microsoft Office products;
  • Demonstrated ability to pivot between individual and team work;
  • Ability to exercise initiative, with an emphasis on anticipating and resolving problems;
  • Ability to model and support a positive team dynamic with paid and unpaid staff.
• Point of Sales System Knowledge and Abilities:
  • Advanced knowledge of and ability to configure Ticketure or an equivalent point of sale (POS) system and related ecommerce site to support business needs, data analysis, reporting, and guest experience;
  • Demonstrated understanding of how CRMs, POS systems, and other enterprise systems operate, and the ability to learn their functions for business needs, data manipulation, and reporting;
  • Strong customer service skills, with an emphasis on communicating technical information to a diverse range of internal and external audiences while being clear and concise;
  • Ability to analyze, organize, and create reports and visualizations from data sets;
  • Exercises sound judgment while upholding high integrity and ethical standards.
• UX and UI Knowledge and Abilities:
  • Ability to lead collaborative processes-with cross-functional project teams-in support of user experiences and how it connects to OMSI's POS and larger enterprise systems, with an emphasis on advancing diversity, equity, and inclusion through a racial equity lens;
  • Ability to foster relationships with internal partners to understand their motivations and needs, followed by thoughtfully synthesizing and communicating them to the relevant teams.

PREFERENCES:

• Developed knowledge of Salesforce platform or equivalent CRM system;
• Developed knowledge of Wordpress or equivalent platform;
• Excellent oral and written communication skills in a non-English priority language in Oregon.

Education & Work Experiences:
REQUIREMENTS:

• Academic degree or relevant business systems coursework in an industry related to sales, fundraising, or similar customer-centric work;
• Experience with the following:
  • Experience managing a database in support of an organization's goals, objectives, and key outcome indicators (KOIs) and/or being a system administrator for a timed ticketing platform, including configuration of related ecommerce site;
  • Experience supporting the successful planning, execution, and delivery of both short and long-term projects;
  • Examples of leading and/or contributing to complex projects with cross-functional teams, with an emphasis on user experience and user interface design considerations;
  • Examples of handling timelines, expectations, and prioritization of multiple and simultaneous projects while being resourceful, adaptable, and a problem-solver;
  • Demonstrated experience providing customer service in a work environment;
  • Examples of effective communication with a variety of internal and external stakeholders in a work environment;
  • Experience working effectively with people of diverse backgrounds and talents in professional work environments, with an emphasis on collaborative projects and deliverables;
  • Track record of establishing or contributing to system and processes improvements.

PREFERENCES:

• Project management experience, with an emphasis on multiple project management, resourceful problem solving, and adaptability;
• Experience with Salesforce Nonprofit Success Pack;
• Experience in a sales, nonprofit, and/or educational work environment.

Additional Requirements/Preferences; Including Licenses and Certifications:
REQUIREMENTS:

• Pre-employment checks, such as criminal background checks and reference checks.

PREFERENCES:

• Salesforce Certifications such as Certified Administrator, Advanced Administrator, or Nonprofit Cloud Consultant.

Benefits and Perks at OMSI

• Multiple health plans (OMSI pays 86% of employee premiums)
• 403(b) retirement with employer match eligibility
• 2 weeks of vacation per year
• 2 weeks of sick time per year
• 12 personal / cultural days (PTO) per year
• Free annual OMSI Family Membership
• Reciprocal Employee Attractions Pass (REAP)
• Inclusion-centered professional development opportunities
• Employee-led rewards and recognition program
• Discounts on summer programs for employee's children