Dynamics Business Central Support Consultant

Are you THE BEST at what you do? We're the place THE BEST want to work!

Kopis is seeking aDynamics Business Central Support Consultant who enjoys troubleshooting complex issues, has a strong customer focus, is passionate about new technologies, wants to grow with Kopis and be part of our strong ERP Consulting team! Starting with an initial support request, you'll own the success of the solution. If you're a tenacious problem solver with a drive to seek the answer rather than waiting for answers to present themselves, then Kopis has the perfect opportunity for you!

As the largest and most experienced custom software development team in Greenville, SC - and the entire southeast region - we get to work with brilliant peers in a collaborative culture of innovation and evolve ideas from tiny seeds into full-blown solutions that transform organizations. Our employee focus is to build a strong team of high-caliber professionals whom we reward with excellent pay, insurance, holidays, vacation and other benefits. This is a full-time position with a home base in our Greenville, South Carolina headquarters where remote work is always an option. We encourage you to work where you can balance your projects and other life goals in a rewarding and family-friendly environment.

We want to hear from you if you have:

• Experience working as first level support for Dynamics Business Central customers. You should be comfortable triaging and responding to support requests directly, or delegating to other team members as needed.
• The ability to directly interact with our customers ensuring the highest level of customer satisfaction through technical mentoring, coaching and consulting services, as well as acting as a client advocate to resolve issues, and to improve process and the application.
• A strong understanding of accounting principles and/or business practices with experience using or supporting Microsoft Dynamics BC.
• Experience troubleshooting third party products / ISV's is desired, but not required. We're more interested in your knowledge of the ERP software and drive to help customers.
• The ability to deliver quality service and problem-solve remotely to clients and communicate complicated concepts in a concise and articulate way over phone/chat and web meetings.
• The ability to establish and maintain a positive and professional relationship with clients and partners.
• The skills necessary to analyze customer's business and technical requirements and deliver appropriate solutions.
• The ability to manage client technical service requests. Ensure timely resolution of customer issues, escalating when necessary. Ensure clients receive responses to phone/on-line requests within service level response times, as specified per contractual agreements and in service delivery plans.
• Strong verbal and written communication skills.

We give bonus points if you have:

• Experience with training or the ability to provide continuing education to clients on how to effectively use Microsoft Dynamics BC.
• Experience with NAV on-prem in addition to BC SaaS.

This role might be a good fit if you:

• Prefer working in a mutually accountable team environment of driven professionals and executives all working toward a common goal.
• Have strong interpersonal skills, excellent verbal and written communication skills, exceptional critical thinking skills, listening and analyzing skills, are able to multi-task, prioritize, and be proactive about navigating challenging situations and recognizing opportunities.
• Possess excellent problem-solving abilities - can find simple solutions to complex problems - know how to really find the creative solution for any situation.
• Are comfortable managing relationships with team members, partners, vendors and clients and are personable, diplomatic, analytical and professional.
• Enjoy the additional freedoms and responsibilities of small company culture.
• Genuinely find joy in helping others succeed.

Why our Core Values Drive Us:

As Kopis has grown over the past 25 years it has become increasingly more important to stay true to who we are and what got us to where we are. Continually thinking about our core values, using them as a guiding light is more important than ever before as we face new challenges. We intentionally and regularly remember these values and incorporate reminders of them into as many aspects of our internal communications and processes as possible, including our hiring decisions:

• Lead
• Impact
• Respect
• Simplify

Who we are and what we do:

We are dedicated experts in Software Development, ERP, Business Intelligence, Project Management, and many other areas of IT. We love what we do, and who we get to do it with. And who wouldn't? We get to make a serious difference with our clients. We never get bored, because we get to learn about lots of different companies' business models and face an ever-changing landscape of different problems.

Other things you should know about Kopis:

• STABLE EMPLOYMENT: Kopis has been around for 25years. We are the oldest and most reliable "start-up" in town! And we proudly are home to the largest and most experienced custom software development team in the entire southeast region.

• FLEXIBLE WORK/LIFE BALANCE: We believe in a flexible and trusting work environment. (If you are a grown up, come play).Employees enjoy the options to work in/out of the office.

• AWARD WINNING: We are an award winning firm, in 2019 and 2020 Kopis was named one of South Carolina's Fastest Growing Businesses and named by the SC Chamber as one of the Best Places to Work. We have been recognized by the Greenville Chamber as Business of the Month and have many team members received individual awards for their work in the company and within the community.

• GREAT LEADERSHIP: We have top-notch award-winning leadership. Our CEO recently was recognized as the Entrepreneurial Success of the Year, our COO was named to the 2019 Best & Brightest List, and CMO/GM of ERP was named to the 40 under 40 list. Our leaders operate under an open-door policy and welcome feedback and input from every member of the team.

• WE CELEBRATE INDIVIDUALITY: We're first and foremost a team; but that doesn't mean this is a place to blend in. We are looking for creative, intelligent, opinionated, hard-working teammates who want their efforts and input to matter.

• OUR LOCATION IS UNBEATABLE: Work in a great downtown location in the NEXT building, grab lunch at Biscuit Head or Sidewall Pizza, jump on the Swamp Rabbit trail for a quick walk after lunch! We were even mentioned in Wall Street Journal for our walking meetings with clients on the Swamp Rabbit!

• YOUR HEALTH MATTERS:Benefit packages that support our vision of a company that cares for its people.Each employee receives an annual $200 health stipend in addition to a stellar benefits package.

Still here? Intrigued? Apply today and let's talk about how you can do some of the most fulfilling work of your life!
This description is not an all-inclusive description of all job duties. Job duties and responsibilities may be assigned which are not mentioned above at any time based upon the demands of the company. Essential functions and overtime eligibility may vary based on the specific task assigned to the position.