Company

Worldwide TechServicesSee more

addressAddressMoonachie, NJ
type Form of workFull Time
CategoryInformation Technology

Job description

  • Responsibilities

    Job Description

    Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately.

    Responsibilities

    • Provide customer support for designated equipment
    • Answer client questions in a professional manner
    • Accept and deliver all service calls assigned within the established service level agreement for each client
    • Meet established customer service satisfaction criteria as outlined in established guidelines and policies
    • Complete all administrative tasks associated with each call as documented in established policies and guidelines
    • Complete real-time reporting of all calls as documented in established policies and guidelines
    • Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
    • Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
    • Report all activity in an accurate and timely manner
    • Understand all Safety policies and guidelines and work within the guidelines of policies daily
    • Additional requirements may exist if offer of employment is extended
    • Other duties may be assigned to meet business needs
  • Qualifications

    Qualifications

    Education and Experience:

    • Typically requires technical school certification or equivalent and 0-2 years of relevant experience
    • Previous customer service experience is a plus

    Certifications and/or Qualifications:

    • Maintain all required OEM Certifications as directed by Management
    • Knowledge of relevant software and hardware
    • Valid Driver’s License and reliable transportation with valid registration and adequate insurance

    Skills:

    • Ability to communicate regarding technical issues with clients
    • Ability to drive to client locations
    • Ability to drive long distances, and occasional overnight assignments within other geographies
    • Ability to lift and or move various computer equipment up to 50 lbs.
    • Must own a basic repair tool kit

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

  • Locations
    Denver, CO • Atlanta, GA • Moonachie, NJ • Albuquerque, NM • Watertown, NY • Victoria, TX
  • Refer code: 7920915. Worldwide TechServices - The previous day - 2024-01-26 18:33

    Worldwide TechServices

    Moonachie, NJ
    Jobs feed

    Optical Lab Tech I

    The Walman Optical Company

    Billings, MT

    FOOD SERVICE WORKER(FULL OR PART TIME)

    Eurest

    Billings, MT

    $16.50 an hour

    Delivery Route Driver

    Alsco

    Billings, MT

    $19 - $20 an hour

    Sales Coordinator

    Stock Group

    Billings, MT

    $55,000 - $70,000 a year

    Maintenance Technician (JC/T)

    Syringa Property Management

    Billings, MT

    $20 - $22 an hour

    Account Payable Specialist

    Mark Rite Lines Equipment Company Inc

    Billings, MT

    $50,000 - $60,000 a year

    Patient Assistant and Valet

    Rove Management

    Billings, MT

    $16.00 - $16.50 an hour

    Echo Tech - Urgent Need

    Winston Resources

    Billings, MT

    $2,600 - $2,700 a week

    Recreational vehicle Sales Associate

    Billings Rv Inc.

    Billings, MT

    $70,000 - $150,000 a year

    Sign Installer (Experience Preferred)

    Billings Sign Service

    Billings, MT

    $18 - $25 an hour

    Share jobs with friends

    Related jobs

    Dynamic Server Support

    Server Support

    Bonefish Grill

    $24.1K - $30.5K a year

    Marlton, NJ

    4 months ago - seen

    Server Support

    Outback Steakhouse

    $15 - $20 an hour

    Marlton, NJ

    5 months ago - seen

    Server Support Engineer - Internal

    Atlantic, Tomorrow's Office

    Bloomfield, NJ

    6 months ago - seen