Dunkin Restaurant Manager

As a Dunkin Donuts franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.

The Restaurant Manager will always maintain a customer service focus, passion for results, and a desire to develop a great team. If you're a problem solver, with the ability to build a great team and give clear and precise directions time and time again, then apply today!.

What We Offer

• Growth & development opportunities
• Competitive salary
• Bonus Structure Up To $6,000 Yearly
• Health, Dental, and Vision Insurance
• 401K and profit sharing (after 1 year of employment)
• Life Insurance
• Short Term/Long Term disability
• Life and Accidental Death & Dismemberment Insurance
• Paid Time Off
• Employee Assistance Program (EAP)
• Benefits Continuation (COBRA)
• 10% off Tuition when you enroll to the Southern New Hampshire University online degree program. Southern New Hampshire University partnership with Dunkin’ can be found at www.snhu.edu/Dunkin

Responsibilities Include:

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Hire, train, and develop the right people and plan staffing levels to meet guest and business needs.
• Continuously learn while passing on knowledge and skills to help others develop and grow.
• Hold themselves and team accountable for responsibilities and results.

Operations Excellence for Guest Satisfaction

• Hold guests as highest priority and role model exceptional guest service.
• Lead by example and promote an environment where there is a sense of urgency to satisfy guests.
• Ensure Brand standards and systems are executed.
• Engage and empower team to develop solutions that drive business results.
• Complete all required training including ServSafe® certification.

Profitability

• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
• Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals.
• Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Have at least 2 years of restaurant management experience; 3-5 years preferred
• Able to clearly express oneself verbally and in writing (English)
• Math and financial management
• Be willing to be flexible in scheduling based on business and team needs and trends
• At least 18 years of age
• High school diploma or GED/equivalent
• ServSafe certification preferred, but not required.

Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.