Hotel Blackhawk and The Current Iowa, are Marriott Autograph Collection hotels, that are located in downtown Davenport, Iowa on the beautiful Mississippi river. We are looking for a strong leader that believes in driving with passion, perseverance and humility. Both of our hotels are exactly like nothing else where you will find mid-west unexpected hospitality!
Responsible for the day-to-day operations of the hotel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Other duties may be assigned by ownership. The percentage of time spent between Guest Services and Administrative tasks may vary from day to day, based on business and reporting demands.
- The GM is the overall Brand Champion of the Hotel setting the tone for welcoming guest services
- The GM will ensure that “The Mark” is implemented and carried through the sequences of guest services
- Responds to guest requests, comments, and concerns
- Respond to all Social Media: Concentration on: Facebook, Medallia and TripAdvisor.com
- Ensure guest expectations are met and exceeded
- Personally inspect all arrival rooms for Platinum and Gold Marriott Rewards members
- Ensure operations and/or sales has written a welcome note to any new arriving Platinum or Gold member
- Work the lobby (daily) for at least one hour during the heaviest check in period
- Meet every “site inspection” conducted by Sales & Catering
- All Administrative Tasks should be completed during non-impact hours of operation
- Act as liaison between ownership and hotel to drive performance, from top line revenue to controlling costs
- Have general knowledge of the owner’s portfolio of investment properties in the area
- Ensure compliance with licensing laws, health and safety, and other statutory regulations
- Responsible for the management, organization, and chain of command
- Administer weekly and monthly operational and budgetary meetings and ensure milestones are met
- Support the implementation of revenue generation initiatives including room packages, upsells, outlet promotions and sponsorships
- Review and communicate financial information to assist in proactive and timely decision making
- Control cost without compromising standard and customer experience
- Work directly with Sales, F&B, Maintenance and Rooms to support success and assist with opportunities
- Must have overall knowledge of all outlets within the hotel and consistently ensure their operations are sound
- Lead weekly staff meeting with management to insure there are clear lines of communication.
- Planning and organizing accommodations, catering, and other hotel services
- Maintain overall quality and standards set by Marriott, and AAA to ensure compliance guidelines
- Carry out inspections of property and services and keep records
- Responsible for overall day-to-day operations of the hotel
- Follow budgetary guidelines and tasked with solutions and implementation of new policies
- Construct a monthly income statement review that includes successes and areas of opportunity to present to ownership
- Promoting and marketing the business which may include joining boards, attending monthly luncheons, etc.
- Maintaining statistical and financial records and using them to interpret business and best practices
- Setting and achieving sales and profit targets while ensuring gross profit targets and NOI flow through
- Analyzing sales figures and devising marketing and revenue management strategies
- Provide leadership and vision to the hotel through development of long range and annual plans
- Continued pursuit of guest experience and satisfaction, emphasizing a lead by example approach
- Responsible for fostering a safe and secure environment for guests and employees
- Support a culture amongst staff that is both professional and efficient
A full benefit package is available after 90 days to include health benefits, dental, vision, a company paid $50,000 life insurance policy, supplemental insurances, PTO, holiday pay, travel and meal discounts, and more.
Job Type: Full-time
Pay: $100,000.00 - $130,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Relocation assistance
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Education:
- Bachelor's (Required)
Ability to Relocate:
- Davenport, IA 52801: Relocate before starting work (Required)
Work Location: In person