Dual Position Property Manager and Property Maintenance Technician

Job description

DUAL POSITION-PROPERTY MANAGER AND PROPERTY MAINTENANCE TECHNICIAN

Manager

The Property Manager manages all aspects of the community for owners by performing the essential duties and responsibilities exhibiting a professional and dedicated attitude of service at all times. The Property Manager focuses on exceptional management of property finances, property assets and resident satisfaction.

Ideal candidates will have property management experience, the ability to work in high-stress situations, multi-task, exhibit exceptional attention-to-detail with a high-quality work output performance, excellent customer service skills, and work place reliability. Candidates must possess the ability to work independently as well as in a team setting, problem-solve, and communicate effectively. Candidates with the above-referenced experience and skills as well as good employment recommendations with work place longevity will be considered for the top salary of the posted salary range.

Property Managers are eligible for full-time company benefits after successfully completing the 90-day probationary period and according to company policy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Screens all applicants as per Tenant Selection Criteria, prior to occupancy approval, maintaining written documentation of screening results in organized and readily accessible files.
• Completes all Rural Development, HUD, Tax Credit, and the company’s required paperwork for tenant files.
• Ensures all required paperwork is completed and signed by the tenant prior to move-in and/or recertification date.
• Submits all paperwork on each tenant to the Corporate Office according to schedules:
• (a) Annual Rural Development recertifications or lease renewals 30 days prior to the effective date.
• (b) HUD recertifications 60 days prior to the effective date.
• (c) Move-in paperwork 4 days prior to move-in date.
• (d) Move-out paperwork within 24 hours of move-out date including collection reporting forms.
• Collects all security deposits and mail the same day.
• Ability to pro-rate rent based upon move-in and move-out dates and number of actual dates in the month.
• Collects all rent by the 3rd day of the month and deposits in designated financial institution on the same day as collected; Collects HUD rent according to HUD guidelines.
• Verifies with appropriate utility company that tenant utilities have been placed in the tenant’s name prior to issuing a key to rented unit.
• Enforces all RD, HUD, and Tax Credit policies, community rules and regulations strictly and fairly. Issues warnings for noncompliance, holds corrective interview meetings, and creates written documentation for tenant file and issues written warnings as appropriate.
• Serves “Notice to Quit” to tenant in-person and via certified mail. Manages all aspects of the eviction process and notified Regional Vice President of situation and any resident issues.
• Evaluates maintenance issues. The Property Manager can perform minor repairs and creates Work Orders requiring an approved contractor and/or Maintenance Technician. Maintains written log of all work orders on the Unit Maintenance File and tracks appropriate maintenance flow, e.g., date work order placed, work order status, and completion. Exhibits the ability to assess and address emergency situations.
• Ability to perform, when necessary, minor maintenance repairs such as change doorbell button, dead bolt, entry lock, back set, striker plates, peephole viewfinder, doorstops, broken outlet covers and receptacle covers, light bulb replacement, and a variety of other minor maintenance needs.
• Completes walk-through procedure with resident prior to move-in documenting any pre-existing flaws in the apartment. Shows resident water shutoff and circuit breaker locations; explains fire sprinkler system, smoke alarm and emergency alarm systems, as applicable.
• Completes walk-through procedure with resident at the time of move-out, documenting any damages or items that require cleaning. Assesses costs for cleaning, damages, and any other charges to be deducted from the resident security deposit and appropriately advised resident. Completes appropriate paperwork required for collection agency involvement.
• Arranges for appropriate services such as exterminating technician and accompanies technician in units for mandatory cleaning inspections. Prepares and serves appropriate paperwork to tenant within 24 hours of service. Issues written notification/warning for apartments not in compliance of clean sanitary conditions.
• Performs marketing and community contacts monthly as outlined in the community Affirmative Fair Housing Marketing Plan. Property Manager will keep written documentation of all contacts covered in the AFHMP.
• Maintains required level of occupancy, rent collection, and expense as budgeted per community. Reviews the monthly financial statement (P&L) with Regional Vice President or designated representative.
• Oversees and ensures the parking lot, breezeways, and ground are free of trash and debris. Ensures appropriate watering of landscape and lawn.
• Supervises maintenance of grounds, including mowing and fertilizing as needed. Reports any unsatisfactory workmanship to Regional Vice President and completes appropriate paperwork.
• Supervises removal of ice and snow, as required.
• Attends all training sessions as required by the company.
• Building good community relationships with local and state officials.
• Read and be familiar with RD, HUD, Tax Credit and the company’s instructional handbooks, procedural updates, as applicable.
• Unlocks resident’s door in the event of a lockout after hours and attends to after-hour emergencies as required.
• Reports vacancies monthly to Accounts Receivable Assistant on the 1st day of the month.
• Supervises locking and unlocking of the community room, laundry rooms, exercise facilities, if applicable. Responsible for ensuring cleaning of appropriate facilities.
• Markets community as needed in local or surrounding newspapers to include distributing fliers. Works with appropriate staff to ensure appropriate ad requests and logos for marketing.
• Supervises all vendors in make-readies for move-ins, including cleaning and minor repairs, if applicable. Monitors daily use of facilities. Organizes activities and gatherings of tenants as appropriate for property.
• Approves, codes, and processes all community invoices and forwards to Corporate Office within 24 hours and stays within expenditure limits.
• Coordinates and manages vendors and manages appropriate paperwork for services according to the company’s policy and procedures.

CANDIDATE QUALIFICATION OVERVIEW

Candidates should have a proven track record of employment reflecting dependability, integrity, and punctuality; possess the ability to manage staff members and build teamwork; must have mathematical skills including the ability to add, subtract, multiply, divide, in all units of measure, using whole numbers and decimals. Ability to compute rents, occupancy levels, ratios, discounts, and percentages and the ability to interpret graphs. While performing the duties of the job, the employee is frequently required to stand, walk, sit, talk and hear. The employee is occasionally required to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.

Maintenance

The Property Maintenance Technician maintains a safe, attractive, and comfortable environment on all of the company’s communities. Installs, maintains, and repairs appliances, equipment, physical structures, pipes and electrical systems on the company’s communities within municipality codes by performing the essential maintenance duties required of the position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ability to work in cooperation with residents, co-workers, vendors, contractors, and officials necessary to efficiently maintain the community
• Portrays a professional image at all times
• Corrective Maintenance
• Completes service requests accurately per work orders in an efficient and timely manner, following company procedures
• Must be trustworthy and respectful of assets of both the company and residents when performing duties associated with position including completing work orders in residents' apartments when resident is not present.
• Consistently displays the ability to complete work orders and maintenance requests
• Communicates detailed notice of work performed with both resident and Property Manager
• Assists with apartment make-ready procedures
• Painting as necessary
• Services appliances, plumbing, electrical fixtures, to best ability
• Repairs or replaces old and faulty parts, fixtures or appliances
• Checks, services, and maintains locks and/or re-keys / replaces locks and keys when appropriate according to company policy
• Replaces burned out light bulbs
• Conducts preventative maintenance
• Conducts regular inspections of grounds, buildings, plumbing, electrical fixtures, appliances, and major equipment.
• Inspects / checks for appearance and cleanliness of ground, facilities, equipment, etc.
• Inspects / checks for structural cracks
• Inspects / checks for excessive water usage, leaks, proper water pressure, etc.
• Inspects / checks for faulty parts
• Makes repairs or replacements, as necessary and with approval of Regional Vice President.
• Performs emergency maintenance
• On-call for emergency duty.
• Familiar with location of shut offs for power, water and gas.
• Familiar with location of clean out traps, fire extinguishers, and fire hydrants.
• Familiar with emergency procedures, company policies, and appropriate points of contact and respective emergency telephone numbers

Other

• Inspects / observes conditions of apartments and reports any unusual circumstances (e.g., large pets and quantity).
• Assists in maintaining inventory of tools, equipment, and supplies.
• Reports all needed repairs to Property Manager.
• Assists with various other types of maintenance when necessary.
• Attends all instructional classes as required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MAINTENANCE EXPERIENCE / REQUIREMENTS

• Must have own standard tools for maintenance work
• Experience with safe work procedures
• Familiar with electricity, plumbing, and carpentry such as:

Electrical Skills

• Repair or replace outlets, switches, telephone jacks, light fixtures, lamps, or vent fan motors, etc.
• Check breaker box for thrown breaker and repair or replace as necessary
• Check fuses in disconnect boxes and replace if needed
• Repair or replace eye sensors, doorbell buttons, transformer, or chimes
• Check repair or replace smoke alarms.
• Plumbing
• Repair or replace necessary parts on toilets, faucets, traps, pipe fittings, or water lines
• Repair hot water tanks by replacing elements, thermostats or T& P valve
• Check hot water heaters for appropriate settings
• Repair or replace garbage disposal
• Locate water leaks and repair, if possible

Carpentry Skills

• Repair or replace locks on all doors as needed
• Key and master entry and dead bolt locks
• Repair or replace damaged exterior and interior doors, doorjambs, threshold, brick trim or k-pat molding, and weather stripping
• Repair or replace single and double pane glass, balance rods, or screens
• Repair or replace damaged bottoms, hinges, guides, runners, knobs, drawers, or doors in kitchen or bathroom cabinets or set new cabinets
• Install closet rods and shower curtain rods
• Fill nail holes in walls and up painting as necessary

HVAC

• Assess and determine when HVAC is not functioning properly so manager can call licensed HVAC technician
• Repair stopped up A/C condenser by blowing line out with compressed air
• Change A/C filters on schedule
• Check to make sure that the air intake is not obstructed (i.e., no blocked vents by furniture, etc.)

Appliances

• Replace gaskets on refrigerator freezer or main door when needed
• Check refrigerator for proper performance and repair as needed
• Install new refrigerator when needed
• Repair or replace range pans, rings elements for top, bake element, broil element, knobs, thermostats, handles, doors, springs, etc.
• Install new range when necessary
• Repair or replace garbage disposal as necessary

EDUCATION

High school diploma or general education degree (GED)

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, primarily to read and use a tape measure.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions presented in written, oral, or diagram form. Ability to address and resolve problems involving several concrete variables in standardized situations.