DTAC/NOC Support Engineer

Job Title: DTAC/NOC Support Engineer - USA-14556

Location: Abilene, Texas

Duration: 12 months Contract

Interview: Three rounds of video interview

Pls find the JD for your reference:

The role of DTAC/NOCSupport Engineers is to provide Implementation and Test and Turn up support for network implementations. Acts as a single point of contact to customer for implementing network solution, Support includes troubleshooting connectivity issues including and not limited to underlay network issues.

Key Requirements:

• Experience of MPLS, IGP, SD-WAN, NetConf, NMS & OSS/BSS protocols.
• Should have profound knowledge of network planning or optimization theory and good communication ability.
• Experience in SDN and Networking technologies
• Demonstrated experience with LAN/WAN, routing protocols,troubleshooting, and scripting
• Industrial certifications in Cisco, Juniper, Fortigate/Palo Alto products/technologies is desirable
• Demonstration of CCNA knowledge (or vendor alternatives) is desirable
• Cloud technologies and security services (Zscaler) is desirable
• VOIP or wireless knowledge is an advantage
• NEXT-Gen Firewalls (Palo Alto, Fortinet) is welcomed
• Will be required to work in various shifts(Day/Night) including holidays and weekends. Overtime as needed

Responsibilities:

• Test and troubleshoot various circuit types - Ethernet, T1/E1, T3/E3, BB, LTE
• Access MPLS backbone routers (Cisco, Juniper) and troubleshoot at various layers
• Configure Quality of Service
• Assists in network troubleshooting and provides input for root cause analysis for network related outages
• Meet and maintain a dialog with support teams and vendors to support data center operations and projects
• Work with remote technicians and install various network elements associated with network deployments. This can include but is not limited to various white box solutions, vNFs or other hardware components such as Cisco routers, Riverbed WAN Accelerators, Visual probes, LAN Switches, Wireless Netgates, LTE or Broadband modems, etc.
• Manage and control a test and turn-up bridge required for service activation
• Accurate documentation of activation activities, notes, client communication, etc.
• Coordination of bridge calls, communication to engage resources and vendors to resolve issues.
• Provide support coordination, escalation and troubleshooting assistance for data center infrastructure including Networking
• Troubleshoot various circuit types - Ethernet, T1/E1, T3/E3, BB, LTE
• Access MPLS backbone routers (Cisco, Juniper) and troubleshoot at various layers
• Ensure monitoring of batch scheduling and backup jobs and perform initial troubleshooting and escalation as documented upon failure
• Troubleshooting hardware and serving as an on-site resource for data center Participate in resolution