Dry Cleaner Store Manager

As a Dry Cleaner Store Manager, your role is pivotal in ensuring the smooth operation of the business and providing excellent customer service. Here are some key responsibilities and skills associated with this position:

Responsibilities:

• Overseeing Operations:
• Managing day-to-day operations of the dry cleaning facility.
• Ensuring cleanliness and organization of the store.
• Monitoring inventory levels and ordering supplies as needed.
• Customer Service:
• Greeting and assisting customers with drop-offs and pick-ups.
• Addressing customer inquiries, concerns, and complaints.
• Providing information on services, pricing, and turnaround times.
• Quality Control:
• Inspecting garments for stains, damages, or special instructions.
• Overseeing the cleaning and pressing process to maintain quality standards.
• Implementing quality control measures to ensure customer satisfaction.
• Staff Management:
• Hiring, training, and supervising dry cleaning staff.
• Creating work schedules and managing employee performance.
• Conducting performance reviews and providing feedback.
• Financial Management:
• Managing cash registers, processing payments, and balancing daily receipts.
• Monitoring expenses and controlling costs to meet budgetary goals.
• Analyzing financial reports and identifying areas for improvement.
• Marketing and Promotion:
• Developing and implementing marketing strategies to attract new customers.
• Collaborating with the marketing team on promotional campaigns.
• Maintaining a strong online presence through social media and websites.
• Compliance and Safety:
• Ensuring compliance with safety and environmental regulations.
• Keeping up-to-date with industry standards and best practices.
• Implementing proper handling and disposal procedures for cleaning agents.

Skills and Qualifications:

• Customer Service Skills:
• Ability to interact professionally and courteously with customers.
• Strong communication skills for handling inquiries and resolving issues.
• Organizational Skills:
• Excellent time management to handle multiple tasks efficiently.
• Attention to detail for inspecting garments and maintaining records.
• Leadership Abilities:
• Experience in supervising and motivating a team of employees.
• Ability to delegate tasks and foster a positive work environment.
• Problem-Solving Skills:
• Capacity to address customer complaints and resolve conflicts.
• Analytical skills to identify areas of improvement in operations.
• Technical Knowledge:
• Familiarity with dry cleaning processes, equipment, and materials.
• Understanding of garment care labels and proper cleaning techniques.
• Business Acumen:
• Knowledge of basic accounting principles for managing finances.
• Ability to develop and execute marketing strategies to increase business.
• Flexibility and Adaptability:
• Willingness to work flexible hours, including weekends or evenings.
• Adaptability to handle unexpected situations, such as equipment breakdowns.
• Attention to Health and Safety:
• Knowledge of safety regulations and procedures for handling chemicals.
• Commitment to maintaining a clean, safe, and healthy work environment.

Being a Dry Cleaner Store Manager requires a blend of operational, customer service, managerial, and technical skills. Success in this role often hinges on your ability to provide top-notch service, manage resources effectively, and ensure a positive experience for both customers and employees.

Job Types: Full-time, Temporary

Pay: $24.00 - $25.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift

Ability to Relocate:

• Palm Desert, CA: Relocate before starting work (Required)

Work Location: In person