Driving Department And Safety Compliance Manager- Logistics

Do you love helping people? Are you enthusiastic about athe customer experiencea? If this is you and you like talking on the phone then boy do we have the job for you!

Who is SML?

We are a moving services company that helps the masses to find the best, most cost-effective way to move their items from one location to another. We pride ourselves on providing the very best customer experience and exceptional moving services. We serve all of the lower 48 states and we do it all from our corporate headquarters in North Richland Hills, TX. We also have awesome partners like Penske Truck Rental, CubeSmart Self Storage and more. We make moving simple and fun and weave been doing it since 2007!!

So whatas the job?

SML is looking for a new team member to join our great team of Move Coordinators who assist our customers in building out a custom moving solution that meets their specific needs. We are a great place to work according to 9 out of 10 SML employeesaerrra9 out of 9 as of this job posting.

If you want to work for a fun company that keeps its people as its primary focus and you can do the stuff listed below really well, then wead love to talk to you

Key Purpose: Evaluate customer service calls, email or chat sessions to determine how well the Representative conducted themselves using established quality and excellence standards Participate in creating talent development goals and determine if Representatives follow regulatory and compliance guidelines Identify common gaps/trends across a team or location, then provide recommendations on how to close gaps by working with Training and Operations teams

• General Job responsibilities

  • his position requires a high level of organization skills to be applied in the areas of team and fleet management. You will be working directly with our team of drivers, dispatching them to various jobs while making sure they have all the necessary resources to complete each job successfully. Having a background in household goods , logistics, and fleet management is an extreme bonus. one of our main focus areas of this position is to ensure employees are following all safety and DOT regulations. This role is will be the primary contact in coordinating day to day operations.

    *Scheduling and assigning drivers and vehicles to complete daily assignments

    *Working with Full Service Moving Team to improve operations and efficiencies.

    *Notifies employees of daily assignments

    *Tracks teams out on assignments

    *Manages Driving budget and expenditures on a per -job basis

    *Assists drivers in troubleshooting when necessary

    *Conducts performance discussions and training

    *Ensures drivers have collected documentation and signatures related to delivery/pick up, communicates with customers

    *Fleet management- schedule all preventative maintenance & oversee repairs to maintain rolling fleet

    Experience:

    High School Diploma or equivalent, some college preferred

    2-4 years of experience in the field or related preferred

    Familiar with standard concepts of scheduling and dispatching

    2-3 years of customer service experience

    Knowledge of DOT and state-specific safety regulations

    Valid Drivers license(CDL preferred)

    Communicate clearly: write and speak

    Job Type: Full-time

    This Job Is Ideal for Someone Who Is:
    

    • Dependable -- more reliable than spontaneous
    • People-oriented -- enjoys interacting with people and working on group projects
    • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
    • Detail-oriented 
    • Achievement-oriented -- enjoys taking on challenges, even if they might fail
    • Autonomous/Independent -- enjoys working with little direction
    • Innovative -- prefers working in unconventional ways or on tasks that require creativity
    • High stress tolerance -- thrives in a high-pressure environment

    
    

    This Job Is:

    • A job for which military-experienced candidates are encouraged to apply
    • A job for which all ages, including older job seekers, are encouraged to apply
    • Open to applicants who do not have a college diploma

Itas also important that you are familiar witha

• Microsoft Office Suite (Word, Excel, Outlook)
• Proficiency with computer and various software systems (such as InContact)
• Having fun AT WORK!!!

Benefits including health, dental, vision,  401K, PTO and more!

A More fun stuff but weare out of room

 Also, we are an equal opportunity employer, so we do not discriminate for any reason. We look forward to meeting you soon!

If you are interested a" and we sure hope you are if you are still reading, then send us your resume and cover letter (cover letter is required and fun, so donat copy and pasteatell us why this job sounds like a good fit for you).  Also please complete the online DISC assessment and include a copy of your completed results with your resume and cover letter.