Driver License Technician Trainee (Colorado Springs)

Salary : $39,816.00 - $51,768.00 Annually
Location :Colorado Springs, CO
Job Type: Full Time
Job Number: TAA-01330-12.2023
Department: Department of Revenue
Division: Motor Vehicles - Driver License
Opening Date: 12/20/2023
Closing Date: 12/29/2023 5:00 PM Mountain
FLSA: Determined by Position
Primary Physical Work Address: 2447 N Union Blvd, Colorado Springs, CO 80909
FLSA Status: Non-Exempt; position is eligible for overtime compensation.
Hiring Pay Rate: Although a range is given, the typical starting pay for this position is $1,548.46/ biweekly.
Department Information
We serve all Colorado residents in their everyday lives. The department is driven by our values of service, teamwork, accountability, integrity, and respect. We support the Colorado community as well as those that work here. We value the contributions of every employee and encourage learning so our employees can grow. We celebrate diversity, and together, support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.
The Department of Revenue (DOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing Driver Licenses and motor vehicle titles, marketing lottery products, and regulating liquor, gaming, horse racing, marijuana, and the auto industry in order to assist the citizens of our state.
The Department of Revenue offers 11 paid holidays per year, paid vacation and sick leave, BenefitHub program (discounted merchandise, food and travel, etc), employee wellness program and a great benefit package.
Exciting NEW Benefit!
The person hired for this position will receive a $500 bonus at the end of 6 months of employment and another $1000 bonus at their 1 year anniversary!
CDOR Vision
To empower businesses and individuals through quality customer service, innovation and collaboration.
CDOR Mission
To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.
CDOR Values
Description of Job
Division of Motor Vehicles (DMV)
The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, Driver Licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.
Do you want to support your local community by providing necessary services? We're hiring customer service oriented individuals for our entry level Driver License Technician Trainee role at the Golden Driver License location! This position is a trainee role where you will learn to ensure compliance with Colorado Revised Statutes and Federal laws, Department policies, rules and procedures in the issuance of Colorado documents to qualified applicants. Once you are trained and certified, you might have an opportunity to promote! If you're ready to grow a career with the State of Colorado and participate in all the benefits as a State employee, then this job may be for you!
Primary Duties:
Customer Service

• Interact with customers as the primary point of contact.
  
• Communicate with customers about their needs, eligibility, and ensure compliance.
  
• Work with the customer and DLO team to troubleshoot any issues.
  
• Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc.
  
• Provide information to the public concerning statute, policy, and procedure including thorough explanation of identification requirements, requirements to obtain a class of license, and other information

Data Entry

• Process computer-generated driver's license, identification documents and hearing requests.
  
• Verify eligibility for and process reinstatements.
  
• Assess authenticity of documentation by comparing applicant's statements with available data, utilizing SAVE (Systematic Alien Verification Entitlements) SSOLV (Social Security Online Verification) and PDPB (Problem Driver Pointer) system/Commercial Driver License information system
  
• Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permits

Eligibility

• Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility.
  
• Verify applicant's true identity by comparing biometric and demographic data with applicant's identifying documents and statements.
  
• Review documentation submitted for proof of identification/lawful presence by the applicant

Cash Handling

• Inquire and collect fees for organ donor program and complete voter registration applications
  
• Collect and account for money received for all documents issued (This includes maintaining a cash drawer, counting cash, and balancing receipts)
  
• May be required to travel and work between multiple Driver License Offices. The successful candidate will be required to sit and stand for long periods throughout the day.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
COLORADO RESIDENCY REQUIREMENT:
Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address and a Colorado State issued Driver's License at the time of application.
MINIMUM QUALIFICATIONS:
Must meet one of the following or any combination of experience/education to meet the qualifications:
OPTION 1:

• 1 year of experience in a customer service role.

OR
OPTION 2:

• College or university coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field may substitute for the required experience on a year-for-year basis

PREFERRED QUALIFICATIONS AND COMPETENCIES:
Preference will be given to applicants with:

• State experience in a work environment in which laws, rules, and regulations are put into place
  
• Customer service experience utilizing conflict resolution techniques
  
• Customer service experience utilizing problem solving skills
  
• Strong written, computer and data entry skills
  
• Prior work in a high stress environment maintaining a professional attitude
  
• Prior work collaborating and working on a team

Driver License Systems Fundamentals (DLF Certification) :
Newly hired (or transferred) Driver License Technician Trainees are designated "in training" for the first year in this position.
Driver License Technician Trainees receive Driver License Fundamentals (DLF) training and regular DLF skills evaluations. Before completing one year in position Driver License Technician Trainees are required to complete DLF Certification. After one year in the position, the Trainee may be reallocated to a Technician II.
Failure to achieve DLF Certification during the first year in position may result in removal from position and possible termination of employment.
DOR Required Skills and Competencies:
Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers. Conditions of Employment with the Colorado Department of Revenue:1. As a condition of employment with the Colorado Department of Revenue, a requirement exists that all personnel timely file all necessary Colorado Individual Income Tax (CIIT) returns and timely pay tax obligations. As such, all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
2. Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.
Applicant Checklist: Only complete applications submitted on or before the closing date for this announcement will be given consideration. Failure to submit all required documents by the closing date of this announcement may result in your application being rejected. For assistance with the application process, please review the following video provided by the Colorado Department of Personnel & Administration "Applying for a Job with the State of Colorado".
Work history must be documented in detail under the experience portion of application-"see resume" will not be accepted.
Complete Applications must include the following documents:
1) A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)
2) A complete Supplemental Questionnaire (Submit online as part of your application)
Minimum Qualifications and Comparative Analysis:Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications.

• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
  
• Under "Duties," describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties.
  
• Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
  
• Failure to include adequate information or follow instructions may affect the applicant's score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants.
  
• Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications.
  
• Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be prorated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit)

The eligible list established from this posting may be used to fill additional vacancies.
Email Address:All correspondence regarding your status in the selection/examination process will be conducted via email. Include a working email address on your application; one that is checked often as time sensitive correspondence such as exam information or notification will take place via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
Appeal Rights:
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.
Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.
Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.
A standard appeal form is available at: https://spb.colorado.gov/ . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
Supplemental Information
Equit...