JOB DUTIES
- Operate passenger coach on demand as scheduled.
- Pre and post-inspect coach to detect and report safety or maintenance problems.
- Observe safe operating practices at all times.
- Operate wheelchair and scooter lifts as needed; safely and properly secure mobility aids.
- Answer passenger questions and requests, furnish accurate information, and appropriately deal with disorderly or unruly passengers.
- Document and record essential trip information as needed.
- Assist passengers with disabilities on and off the vehicle
- Manually collect fare media, cash and/or assist with electronic fare application usage.
- Report mechanical defects, accidents, road hazards, personal or passenger injuries to dispatch,
- Supervisor or maintenance personnel
- Operate a two way radio as needed.
- Attend monthly safety meetings and other on-going trainings as presented.
- Provide exemplary customer service at all times.
- Perform other duties as assigned or required.
POSITION QUALIFICATIONS
- High School Graduate or General Education Degree (GED)
- Must be 21 years of age at time of hire
- Experience driving large vehicles preferred, but not required
- Customer Service experience preferred
- Experience working with people with disabilities preferred, but not required
- Competency Statement(s) Communications
- Excellent verbal, writing and non-verbal skills.
- Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.
- Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem solving.
- Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources.
- Proficiency - Able to multi-task
- Must be able to read a map
- Less than 4 points on driving record
- No driver’s license suspensions in last 7 years
- Must pass background check, Department of Transportation (DOT) physical examination and
- Drug/Alcohol testing
- Must pass Customer Service and Safety assessment
- Excellent problem solving and customer service skills
PHYSICAL DEMANDS
Physical Abilities
- Walk short distances (F)
- Sit for periods of time while driving route(C)
- Handling/Fingering when necessary to operate the passenger coach (C)
- Reach Outward with arms or legs for operation of the passenger coach (C)
- Reach Above Shoulder when necessary to operate the passenger coach (O)
- Climb stairs on and off bus (O)
- Squat or Kneel to secure mobility aids when necessary (F)
- Bend to secure mobility aids when necessary (F)
- Push/Pull mobility aids when necessary (O)
- Stand (O)
O (Occasionally) Occupation requires this activity up to 33% of the time (0 – 2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)