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Form of work*** This position has the ability to work remotely within the central Texas area but will be required to report to HQ in Austin as needed. ***
PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.
SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
GENERAL DESCRIPTION: Performs routine (journey-level) training work for employees that use the Learning Content Management Systems (LCMS). Serves as support staff in the Academic Reporting & Curriculum Support Unit, providing oversight and technical support to learners and trainers, reviewing and processing of training records for agency, and maintenance of LCMS usage and permissions. Works under moderate supervision with limited latitude for the use of initiative and independent judgement.
The following Military Occupational Specialty codes are generally applicable to this position.
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf
Applicants must fully complete the summary of experience to determine if minimum qualifications are met.
ESSENTIAL DUTIES / RESPONSIBILITIES:
1. Provides LCMS access, training program support, and training to end-users and/or agency training staff.
2. Serves as support staff in the Academic Reporting & Curriculum Support Unit. May assist with the uploading of new training events to the LCMS for trainers.
3. May assist with preparing standard processes and procedures for trainers to submit trainings for input to using the LCMS and maintains data integrity rules and processes such as course descriptions and lesson plans.
4. Generates training record reports and communicates with stakeholders in an efficient manner to determine needs.
5. Conducts quality control audits on program material to meet State Commission (TCOLE) requirements and ensure timely reporting to meet State Commission requirements.
6. May Research and collaborate to determine best practices and opportunities for advancements in the LCMS.
7. Works with training staff to review, plan and adapt the LCMS and training program processes and procedures based on end-user needs.
8. Provides monthly reports on usage and analytics as requested.
9. Serves as backup triage contact for end-users, assisting with common learner troubleshooting issues such as course enrollment, password resets and training records.
10. Creates tools and training resources for common troubleshooting problems.
11. Communicates pertinent system changes, or enhancements to end-users and/or trainers. Ensures web-based training programs follow program policies including compliance and accessibility.
12. Attends work regularly and observes approved work hours in accordance with agency leave and attendance policies.
13. Perform other duties as assigned.
GENERAL QUALIFICATIONS and REQUIREMENTS:
Education - Graduation from an accredited two-year college with a major in Education, Data Management, or Business Management preferred.
Experience - Minimum of one (1) year experience maintaining data and record keeping. One (1) year experience performing progressively complex staff support services to include generating reports and conducting quality control audits is preferred. Experience with computerized Texas Commission on Law Enforcement Data Distributions System (TCLEDDS) and TCOLE (Texas Commission on Law Enforcement) rules and regulations is preferred.
Licensure and/or Certification - If driving is required, must possess a valid driver license from state of residence.
Regulatory Knowledge - Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.
Interpersonal Skills - Experience working productively with other individuals and on a team. Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers.
Organizational and Prioritization Skills - Must be organized, detail oriented, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.
Research and Comprehension - Must demonstrate ability to quickly and efficiently access relevant information, and be able to utilize and/or present research and conclusions in a clear and concise manner.
Analytical Reasoning/Attention to Detail - Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.
Technology (computers/hardware/software/operating systems) - Working knowledge of troubleshooting training program software issues. Must possess appropriate levels of proficiency with utilized software and systems and be able to learn new software/systems. Demonstrated proficiency with Microsoft Office Suite.
Confidentiality and Protected Information - Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.
Safety - Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.
Travel and/or Schedule - Availability for after-hour and weekend work is required.
PHYSICAL and/or ENVIRONMENTAL DEMANDS:
The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environment: Office
Ambulatory skills, e.g. stand, walk, sit;
Hand-eye coordination and arm/hand/finger dexterity;
Ability to speak, hear, and exercise visual acuity;
Ability to transfer weights of 25 pounds anticipated for this position;
Driving requirements: Occasional (10%)
State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/
A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.
A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.
Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.
DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.
State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.
