Doorman/Bellhop/Valet (Full & Part Time)

The Olive Ann Hotel is a 79-room locally owned and operated boutique hotel in the heart of downtown Grand Forks. Firmly rooted in Grand Forks’ legacy of aviation, The Olive Ann Hotel established a fresh benchmark for sophistication, top-tier service, and a refined experience. Our inspiration stems from the legacy of aviation pioneer Olive Ann Beech, known for her remarkable business acumen and her deep appreciation for art, beauty and design. We carry forward her legacy with a penchant for delivering extraordinary experiences, paying homage to her extraordinary spirit.

The Olive Ann Hotel Mission Statement

Our mission is to create an unparalleled experience by fostering authentic connections and inspiring intentional service, leaving a lasting and memorable impression.

The Olive Ann Hotel Core Values

Excellence

Perseverance

Integrity

Collaboration

SUMMARY

The Doorman/Bellhop/Valet role is responsible for providing a positive first and last impression to guests when they arrive and leave the hotel, as well as providing four-star service by parking and retrieving guest vehicles, dropping and picking up guests from the airport, and assisting with baggage.

ESSENTIAL DUTIES AND RESPONSIBILITES

• Park and retrieve guest vehicles in specified areas in a safe and efficient manner.
• Provide claim check and instruct guest on how to reclaim vehicle.
• Conduct vehicle damage inspections before each movement of the vehicle.
• Open passenger doors and help as required.
• Load and unload luggage carts.
• Escort guests to rooms.
• Check/store luggage for arrivals and departures with luggage tags.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain list of local transportation guides churches sports arenas etc.

MINIMUM REQUIREMENTS

• Collaborative attitude.
• Strong verbal, written and interpersonal communication skills.
• Ability to work proactively and independently while fostering a workplace based on teamwork.
• Ability to meet the physical demands of standing, walking, squatting and lifting extended periods of time.
• Ability to read, to answer phones, to write emails and other correspondence.
• Clean driving record.
• Ability to lift up to 50 lbs.
• Ability to work irregular hours, nights, weekends, and holidays.
• Structure and established policies.

POSITION DETAILS

This position reports to the Assistant General Manager.

Should employee fail to successfully fulfill the 90-day probationary period, the sign-on bonus will be required to be reimbursed in its entirety.

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help