Doorman Supervisor

Job Summary:

PBS Facility Service is seeking a Doorman Supervisor that will be responsible for managing and supervising a team of doormen, ensuring that they provide quality services to clients. This role requires an individual with strong leadership skills, the ability to make critical decisions, and a passion for problem-solving. The supervisor will be responsible for training and re-training team members as needed, building a strong team culture, and ensuring that the team meets daily and weekly performance standards.

Job Requirements:

• Supervise and manage the daily activities of the doorman team, including scheduling, training, and performance management.
• Demonstrated ability to lead and motivate a team of doorman and guards
• Strong desire to work collaboratively with others to achieve personal and company goals
• Ability to think outside the box and solve problems creatively
• Motivation to learn and adapt to new systems and processes
• Excellent communication skills, with the ability to manage critical situations professionally
• Ability to handle and resolve clients complaints and issues in a timely and professional manner.
• Ensure that all doorman follow building rules and regulations and are in compliance with all safety and security procedures.

Job Description:

• Being available to respond to emergencies or provide assistance 24/7
• Demonstrating the ability to manage time and multitask without direct supervision
• Communicating effectively in English, and fluency in other languages is a plus
• Scheduling personnel and handling emergency requests
• Providing team members with a schedule every two weeks and updating it as needed
• Developing positive relationships with team members and attending team meetings as necessary
• Conducting regular site visits to interact with employees and provide support
• Training new hires and evaluating performance regularly
• Ensuring that employees comply with company policies and building regulations
• Documenting all conversations with team members
• Handling customer complaints in a timely and professional manner
• Reviewing clock-in and clock-out times daily and making necessary adjustments.
• If you have a passion for leadership, problem-solving, and excellent customer service, we encourage you to apply for this exciting opportunity with PBS Facility Service as our Doorman Supervisor.

Qualifications:

• High School Diploma or equivalent required.
• 3 -5 years of experience in a supervisory or management role, preferably in the hospitality industry.
• Excellent communication, interpersonal, and customer service skills.
• Ability to handle and resolve conflicts and complaints in a professional manner.
• Strong organizational and time management skills.
• Knowledge of safety and security procedures.
• Ability to work flexible hours, including evenings and weekends, if needed.