Donor Services Associate

If you want to be a part of a growing organization and make a difference in the community, come work for Shalom Austin!

Donor Services Associate

Compensation

• We’ll pay you an hourly salary of $19.00 to $21.00.

Our great benefits

• We’ll provide a FREE membership to the fitness and aquatics center, and offer you discounts on programs, including personal training.
• We are a learning organization! Our staff have regular opportunities for training and continuing education.
• We offer outstanding medical insurance coverage through Blue Cross Blue Shield, and we’ll pay over 80% of the premium cost of our base plan on your behalf.  
• You will have the option to contribute to our 403(b) with and the opportunity for a company match.
• We provide life and long-term disability insurance, and we pay 100% of the cost for you. 
• We will give you lots of paid time off. First-year employees receive: 18 days of paid time off, and more than 15 Jewish and Federal holidays. 
• We’ll offer you up to a 50% discount for your kiddos in our amazing early childhood program, as enrollment allows.  
• You will have access to our amazing Employee Assistance Program (EAP).
• We understand that you need a work/life balance and that you have commitments outside of the workplace, so we’ll do our very best to offer you some flexibility in your work schedule.  
• We’ll provide you with the opportunity to make a difference in the Central Texas Jewish community every day.   

About the Job

We need you to fill the role of Donor Services Associate. This is a full-time, non-exempt position. You’ll wow us by masterfully performing the following key duties and responsibilities:   

The Donor Services Associate serves in a support role to ensure the fundraising success of the organization and appropriate stewardship of philanthropic contributions. This position must be able to accurately complete assignments within a given timeline, problem solve, and work well under pressure. This hybrid position is expected to be in the office at least 3 days a week.

The highly motivated, organized, and passionate individual who holds this position will assist with the implementation of all fundraising, stewardship, and donor database activities to support Shalom Austin’s work and mission. This position requires meticulous attention to detail, excellent time management skills, strong written and verbal communication, and the ability to manage multiple projects at once in a fast-paced environment. The ideal candidate should enjoy working as part of a team but also be able to take initiative on all job duties.

Essential Functions and Responsibilities

Gift entry and Database management:

• Accurately and efficiently process online and offline pledges, payments, recurring gifts, payroll deductions, and gifts of stock for Shalom Austin.
• Provide reports on gifts to date, outstanding gifts, and pledge remainder balances and create schedule to communicate payment reminders to donors of all levels.
• Participate in monthly reconciliation of all contributed revenue to ensure accuracy of data.
• Provide weekly analytical reports on appeal tracking and campaign status.
• Support monthly giving program execution, including monthly payment processing, updated payment records, and specialized donor recognition.
• Generate annual tax letters and provide receipts and tax documents as requested.
• Maintain accurate constituent records including updating donor information, identifying duplicate constituent records, and taking initiative when additional cleanup is needed.
• Manage event registration including but not limited to triaging event questions, creating nametags, and pledge card creation.

Donor Relations:

• Ensure donors are properly acknowledged in a timely and genuine manner, creating custom acknowledgments as needed, and updating communications on a regular basis to ensure relevance.
• Create thoughtful tribute letters and cards for weekly distribution.
• Communicate with donors of all levels and their assistants, accountants, and stockbrokers to manage all payment information updates, phone donations, and donation questions.

General Development Support:

• Coordinate direct mailings with the mail house including managing postage, and general project logistics.
• Maintain stationary supply for the Development team including placing orders as needed with the printer.
• Assist in the management of interns, collecting intern work requests from various departments and supervising them during scheduled hours.
• Consistently update the Shalom Austin calendar and support the Development team with individual calendaring as requested.
• Support the Development team on all other fundraising initiatives, email management projects, and events, as needed.

Core Competencies

• Communication – Ability to tell Shalom Austin stories and formulate relevant narratives that effectively portray Shalom Austin to donors, prospects, staff, and lay leaders of all levels. Demonstrates active listening, asks appropriate probing questions, and demonstrates appropriate non-verbal communication including tone of voice, rate of speech, word choice, inflection. Uses positive language.
• Resilience – Continues to perform positively and effectively when faced with time pressures, adversity, disappointment, or conflict. Remains focused, composed, and optimistic in difficult situations and recovers from setbacks. Is able to quickly and positively respond to unforeseen changes or complications.
• Productive Workflow – Produces significant output with appropriate effort; works efficiently. Successfully manages details. Demonstrates strong work ethic, willingness to work hard and intrinsic motivation to get the job done.
• Organization and Planning – Plans, schedules, and organizes in an efficient and productive manner, focuses on key priorities.
• Agility – Demonstrates positive attitude, resilience and openness to changes in work environment, processes and structure. Quickly, proactively, and with positive demeanor, adapts approaches as the requirements of situations change.

Job Requirements

• Possess a High School diploma or equivalent
• One - two years of experience working in nonprofit development and/or donor database management.
• Strong ability to multi-task
• Excellent interpersonal skills
• Strong written and verbal communication skills
• Strong critical thinking abilities
• Ability to work under pressure with deadlines and competing priorities in a fast-paced environment
• Professional demeanor and ability to handle all situations in a calm manner
• High level of integrity and ability to handle confidential, sensitive issues with diplomacy and discretion
• Experience with data entry and complex databases
• Demonstrated ability to maintain high level of accuracy and attention to detail
• Ability to attend evening or weekend events as requested
• Ability to provide donors, constituents and colleagues a consistently excellent customer service experience
• Demonstrated success using Microsoft Office suite
• Pass all required criminal history background checks (which may, depending on the position you are hired for, include an FBI fingerprint check).
• Adhere to our Mission, Core Values, and all HR policies and procedures

Preferred Education and Experience

• Associate or bachelor’s degree preferred
• Working knowledge of nonprofit fundraising practices. Experience working on special events and fundraising campaigns a plus.
• Raiser’s Edge, RENXT, Financial Edge, FENXT, and Luminate Online experience preferred
• Cultural competency with Judaism or Jewish culture

About Us 

• We are Shalom Austin, the hub of Jewish life in Central Texas.  
• We are a 501(c)3 nonprofit organization comprised of the Jewish Community Center(JCC), Jewish Federation, Jewish Family Service (JFS), and the Jewish Foundation. 
• The majority of our programming operates on 40+ beautiful acres on the Dell Jewish Community Campus in the live music capital of the world – “weird” Austin, Texas.  

We are a passionate group of more than 200 staff working on our mission of enhancing the quality of Jewish life in the greater Austin area and around the world through philanthropy, education, social service, culture, spirituality and total wellness. 

About You 

• You care about UNITY. You recognize the importance of one team that leverages resources, talents and expertise to achieve a common purpose. 
• You care about EXCELLENCE. You are committed to continual improvement, and you consistently set new standards for success. 
• You care about RESPECT. You nurture your workplace through honesty, sincerity, and responsibility. 
• You care about CREATIVITY. You approach both opportunities and obstacles with a spirit of flexibility, thinking critically to achieve innovative solutions. 
• You care about INITIATIVE. You are a self-starter, driven to exceed expectations and claim a sense of ownership as you pursue your goals. 
• You care about KNOWLEDGE. You engage in continuous learning and actively seek opportunities that provide professional enrichment and personal fulfillment.  

How to Apply

You don’t need to call us, just follow the link to apply. We promise we’ll get in touch with you by phone or email.

Due to the high volume of applications received, we cannot respond to individual telephone inquiries about whether or not a position has been filled. Only applicants selected to move forward in the recruitment process will be contacted by phone; all other applicants will be notified by email.

Shalom Austin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion*, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Although we are a Jewish organization, we welcome candidates of any or no religious affiliation to apply.

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