Donor Intake Coordinator - Fertility

POSITION SUMMARY:

This position is primarily responsible for screening of potential egg donor candidates, as well as the administrative coordination and cycle set up for all egg donors.

ESSENTIAL RESPONSIBILITIES:

• Explains donor program details and provides information to prospective donors via telephone, email, and virtual consultation.
• Explains key milestones of the egg donor journey, including required testing, points of denial, IVF cycle, etc.
• Liaise with Inception donor recruitment team for intake and management of donor applicants approved for clinic.
• Coordinates donor screening and testing to determine if prospective donors are candidates for egg donation.
• Establishes an ongoing relationship with prospective and established donors in an effort to provide education throughout donor screening and cycle process.
• Able to articulate information of medical nature; may include but not limited to explanation of hormone medication, injections, medical testing, and surgical procedure to remove eggs from ovaries.
• Schedules appointments for donor screening; coordinates multiple appointments for internal providers (i.e., physician, nurse practitioner, etc.) as well as outside contract providers (psychological evaluation, genetic counselor, etc.) with special attention to detail.
• In coordination with other team members, ensures all pre-cycle testing and procedures are complete, proactively remaining in contact with donor through pre-cycle process.
• Receives and reviews donor test results after presentation to physician for sign off.
• Ensures that donor is compliant with FDA requirements governing egg donor cycles, including but not limited to the following: reviewing FDA questionnaire with donor, following up on flagged or non-acceptable answered questions, approving questionnaires in clinic’s regulatory compliance software, confirming that FDA physical exam is completed as required and all necessary blood tests are completed.
• In response to donor questions, provides information available in medical chart and/or provides referral to appropriate licensed personnel for matters which require interpretation of test results, treatment recommendations and/or clinical review.
• Consults with donors to discuss cycle plan and to create anticipated cycle calendar, following established treatment protocols, obtains necessary consents and agreements, provides information to donor as required and as consistent with permissible scope of practice, and refer to consultants as needed.
• Updates cycle calendar with donor menses, ensuring all appropriate dates are scheduled in EIVF and communicated to patient.
• Coordinates medical records requests as needed for applicants with previous donation history or medical history that warrants records review.
• Attends meetings to discuss applicant process/management; maintains relevant spreadsheets/documentation.
• Other duties as assigned.
• Participates in professional development activities to keep current with trends and best practices.
• Cross-trained and provides coverage for other coordinators when necessary.

EDUCATION AND/OR EXPERIENCE:

• High School Diploma or equivalent; Bachelor’s degree preferred
• Minimum of one year of experience in a health care related field preferred.
• Minimum of one year of administrative experience, including knowledge of the healthcare industry, sales and/or marketing, or equivalent combination of knowledge and experience.
• Experience with Outlook, Excel and Photoshop preferred.

Inception offers fantastic benefits to our team (Family members):

• FREE employee only coverage option for the medical, dental and vision plans plus FREE basic life insurance, EAP and long-term disability insurance!
• Adoption assistance and fertility benefits
• Maternity and paternity/partner paid leave
• 401k with generous match
• 10 Company-paid holidays
• PTO starting at 18 days/year
• Family member recognition program
• Continuing education/professional development reimbursement and time off
• Family member referral program
• HealthJoy benefit concierge service and more!