Donated Goods Manager

JOB SUMMARY

The Donated Goods Manager is responsible for leading and directing the activities of assigned location to ensure maximum revenues, effectiveness, and profitability. The Donated Goods Manager is accountable for customer satisfaction and employee morale. Managers are vested with trust of the organization to represent the highest standards of behavior and job performance. As such, managers are expected to conduct themselves with honesty and integrity, ensuring that all business activities are transparent and ethical. This position supervises the Assistant Manager, Supervisors, all additional Donated Goods staff, program participants, and volunteers. This position reports to the Donated Goods Director, unless assigned a District Sales Manager.

ESSENTIAL DUTIES

Direct and monitor store operations to drive revenue growth and ensure monthly sales, payroll and production budgets are met. Ensure operating expenses do not exceed budget. Develop and execute action plans to correct deficiencies in achievement of budgeted outcomes.

Select, train, coach and schedule personnel (employees, program participants and volunteers) to ensure maximum efficiency and effectiveness. Administer disciplinary action, as needed, in accordance with Agency policies and procedures.

Demonstrate and promote superior customer service. Leads by example and expects the highest level of customer service from all employees, volunteers and program participants. Handles customer/donor complaints in a fair and impartial manner.

Ensure a safe working and shopping environment. Monitor safe operation of agency property and equipment. Instruct safety training and instill proper safety attitudes within assigned location. Responsible for timely accident reporting and adherence to the Agency’s safety program, OSHA and IIPP compliance.

Responsible for the accurate handling of donated assets and monies involved in the operations of said locations, including daily deposits, banking and change.

Direct and monitor all phases of operations to ensure compliance with established material handling and processing practices.

Responsible for training and monitoring daily use of all systems and equipment assigned to all locations.

Responsible for accuracy of inventory including Goods Issue, Goods Receipt, product pricing and labeling of merchandise.

Responsible for achievement of daily goals, including production, revenue, and expense controls.

Responsible for timely submission of all required reports including, ordering supply needs, labor planner, bi-monthly reports, performance coaching and evaluations and other personnel-related documentation.

May ensure Class A and Bobtail Drivers adhere to all Department of Transportation guidelines. Provide feedback to the Director regarding driver performance. Ensure all drivers maintain the necessary licensing requirements to operate commercial vehicles.

May maintain and monitor records and pre-inspection trip sheets. Perform vehicle inspections and ensure usage of Electronic Logging Devise (ELD) is being used to track Hours of Service (HOS). Prioritize pick-up/delivery schedule to meet the needs of the retail stores and Donation Express.

Coach and train all team members in accordance with Goodwill’s business practices, ensuring the mission and values of Goodwill are maintained.

Support the agency’s Work Services program and volunteer programs in accordance with Goodwill’s Mission.

Regular attendance is required in order to perform the essential functions of the job.

SECONDARY DUTIES

Assist with special projects and related tasks as assigned by the Donated Goods Director and/or District Sales Manager.

MINIMUM QUALIFICATIONS

Education Required: Accredited Associate degree or equivalent. Experience may be substituted for education on a two year to one-year basis.

Experience Required: Five (5) years management level experience in a related field, including a minimum of two (2) years experience interviewing/hiring of entry-level positions and conducting employee performance management including separations.

JOB SPECIFICATIONS

Knowledge Required: Knowledge of general management principles including, but not limited to the following; techniques and principles of supervision and management, including interviewing, disciplinary actions and separations for cause, cash handling and banking procedures; customer service practices; and knowledge of safety and security, excellent computer skills, inventory control, organizational and planning. Ability to motivate people, instill accountability, and achieve results.

Equipment Used: Point of Sale system, calculator, safe, alarm system, time recorder and ticketing equipment, multi-line telephone, voice mail, hand truck, pallet jack, power lift, forklift, product storage, labeling and processing equipment, personal computer.

SKILLS/APTITUDES/TEMPERAMENTS

Excellent command of the English language, verbally and in writing. Ability to effectively communicate in both forms. Bilingual in Spanish is desirable.

Ability to interact with people with disabilities or other barriers to employment in support of Agency mission.

Ability to interview, hire, train, coach, supervise, and monitor activity of employees.

Ability to work effectively with all departments and diverse work groups.

Ability to multi-task.

Ability to problem solve within prescribed policies.

EMOTIONAL EFFORT

The position requires excellent ability to problem solve, prioritize work assignments, and work well under pressure. Heavy emotional effort involved in interactions with peers, supervisors, subordinates, material donors and retail customers.

LICENSES/INSURANCE/TRANSPORTATION

Must possess a valid California driver’s license, proof of insurance, and have access to reliable transportation.

JOB SETTING

Flexible work schedule including weekends, holidays, and evenings. Variable conditions, occasional semi-severe environmental conditions ranging from 45 - 115 degrees. Travel required to attend meetings, seminars and workshops (in-house or out-of-house), all agency facilities.

PHYSICAL DEMANDS

Ability to ambulate, reach and lift up to 50 lbs. Ability to bend/lift from the waist. Good eye/hand coordination. Good dexterity in upper extremities and torso. Ability to stand for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties and responsibilities may be added, deleted or changed at any time at the discretion of the management, formally and informally, either orally or in writing.