DOMESTIC OPERATIONS MANAGER

Description

Responsibilities:

Responsible for managing DOMESTIC OPERATIONS (intra-company and customer freight) with a focus on expedited air and land freight services to ensure excellent customer service and profitability. Models and acts in accordance with our guiding principles and core values.

 

 

Specific Job Duties:

• Lead, direct, and oversee the day-to-day DOMESTIC OPERATIONS ensuring that the customers requirements are met in a cost effective manner.
• Work corroboratively with station management and sales personnel in the development of pricing structures, quoting and procedures focused on obtaining and retaining customers.
• Develop airline and surface carrier relationships to ensure communications and services provided meet the companys needs.
• Negotiate local agreements with commitments to tonnage and revenue approved by Corporate.
• Manage the approval of rate quotes or shipment costing for internal and external customers.
• Review, select and continuously evaluate outside vendors providing services to the operation.
• Prepare and approve one time quotes.
• Oversee and approve operational accounts payable discrepancies.
• Ensure compliance with the internal quality policies, procedures and guidelines.
• Ensure prompt and accurate completion of all paperwork associated with movement of inbound and outbound shipments.
• Ensure timely pick-ups, recoveries, deliveries, and airline and agent selection, while maintaining cost controls.
• Audit costs on files for invoicing
• Manage, supervise and train subordinates in the positions of supervising customer service, data entry, and/or dispatch and warehouse operations.
• Ensure that all personnel are providing a high level of customer service to both internal and external customers.
• Success fully perform business tasks and responsibilities as assigned by Aries Executive Management

Qualifications

Requirements

• 2.5 to 5 years industry experience.
• Strong leadership, communication and decision-making skills.
• Ability to sell and drive growth.
• Excellent customer relationship management skills.