Dog Bather

Openings in our SLU location.

Looking for someone with experience in dog bathing.

Job Purpose:

To provide exceptional customer service to clients through dog bathing services.

Essential Duties and Responsibilities:

• Perform dog bathing/grooming services including but not limited to brushing, bathing, conditioning, ear cleaning, anal gland expression, sanitary trims, nail trims, de-matting services, drying, etc. 
• Follow pet parent’s instructions or breed standards when servicing animals. 
• Communicating and educating the client for optimal customer service and frequency 
• Entering all grooming blade and cut notes and ensure profile photo is uploaded into Gingr pet profile for team communication and consistency. 
• Complete all required grooming logs, paperwork, and commission reports.
• Maintain clean, organized, and sanitary work environment to health and safety code.  
• Clean up bathing area, disinfect table and tools between clients  
• Greet clients at check in and pick up  
• Maintain exceptional relationship with human and dog clients, retaining clients over time  
• Perform brief consultation at check in, making expert recommendations on services for the day 
• Discuss estimated cost of service at check in  
• Confirm customer appointments and vaccinations are up to date 24 hours in advance of appointment times.  
• Notify customer when pooch is ready for pick up with bathing details. 
• Take photos of dogs being for the bath for parents and social media purposes.  
• Prebook future appointments at time of check out 
• Follow up with new customers two (2) days after first appointment, assuring satisfaction  
• Follow up with customers that have not been in for 6-8 weeks 
• Address any client complaints immediately, assuring client satisfaction 
• Perform bathing services in a safe manner to avoid injuries - DDL understands that accidents happen, however incidents must be kept to a minimum. Refer to the Employee Handbook for policy related to bathing/grooming-related dog injuries 
• Regularly attend educational training to strengthen expertise and develop new skills 
• Participate in community marketing events quarterly with an opportunity to increase clientele base 
• Attend periodic meetings and in-house trainings  
• Display the highest standard of client service, including bows, bandanas, or tie for each dog. 
• Make retail recommendations and discuss other services offered at Downtown Dog Lounge  
• Run dogs at check in and check out as needed when not actively with a bathing client 
• Assist with cleaning, inventory, and laundry in the Grooming Department. 
• Notify management of all maintenance and/or equipment repairs needed. 

Experience and Education:

• High School Diploma, GED, or equivalent
• A minimum of two years grooming experience (Willing to train the right candidate, with a 2-year commitment) 
• A minimum of two years customer service experience  

Required Skills and Abilities:

• Demonstrate outstanding attention to detail, ownership, and follow-through
• Able to multitask, successfully balancing professionalism with expediency
• Focus on customer retention and improving overall customer satisfaction
• Good communication skills; written and verbal
• A goal-oriented attention to detail
• Proficiency in Gingr operations
• Full understanding of DDL products and services  
• Ownership and maintenance of personal tools and equipment
• Open availability to working weekends and/or evenings and during peak holiday times  
• Dependable attendance is required. 
• Schedules are determined by individual store needs as determined by the Store Supervisor and are subject to change.  

*This list is not all-inclusive and may be amended to meet changing business needs 

Physical Requirements/Working Conditions:

• Must be able to lift a minimum of 40 pounds 
• Ability to handle different sizes and temperaments of dogs. 
• This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour

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