DOES: Unemployment Compensation Claims Examiner (BPC)

This position is located in the Department of Employment Services, Office of Unemployment Compensation, Benefit Payment Control (BPC) Unit. The Office of Unemployment Compensation is responsible for planning, developing and administration of an unemployment insurance program pursuant to the provisions of the District of Columbia Unemployment Compensation Act and applicable federal laws.

The Benefit Payment Control Branch is a component of the Unemployment Insurance (UI) program and is responsible for promoting and maintaining the integrity of the UI program through prevention, detection, investigation, prosecution, and recovery of UI overpayments of Unemployment Compensation benefits made to claimants. It is also responsible for the investigation and determination of fraudulent and/or erroneous payment cases.

Duties and Responsibilities

Reviews, examines, investigates, develops, and adjudicates the full range of unemployment claims to verify the work performed by other Claims Examiners, to assess the errors found in writing and recommend ways to avoid such errors. Refers cases as authorized to the appropriate office for final adjudication and/or judicial review. Interviews and assists individuals regarding erroneous claims against the District of Columbia and other jurisdictions; makes determinations concerning the claimant's eligibility and entitlement to the benefits or disqualifications, when necessary. Determines that all statutory requirements, (i.e., attachment to the labor market, able and available to work, attending school, receiving pension, retirement and/or annuity, etc.) relating to eligibility and entitlement for benefits have been met. Determines the highest benefits rate to which the claimant is entitled by applying the various alternatives provided in the basic law and subsequent amendments of the District of Columbia Unemployment Compensation Act.

Incumbent prepares written justifications for decisions made. Contacts employer, public officials, and other required parties involved in the investigation to verify facts and to secure information surrounding separation issues needed to adjudicate claims of the more difficult and complex nature. Responds to general information inquiries on unemployment insurance, utilizing thorough and complete knowledge of technical provisions pertaining to eligibility, disqualifications, and benefit payments under the District of Columbia Unemployment Compensation Act.

Qualifications and Education

Applicants must possess one (1) year of specialized experience equivalent to the CS-07 grade level, or its non-District equivalent obtained in either the private or public sector. Specialized experience is defined as experience that is typically in or related to the work of the position to be filled and has equipped you with the particular knowledge, skills, and abilities, to successfully perform the duties of the position. Examples of specialized experience for this position include assisting with the review, examination, investigation, development, and adjudication of unemployment claims; examining claims for factual sufficiency and legal correctness; determining wage earning capacity.

Working knowledge of the Unemployment Compensation Act and other related laws, rules, regulations, and guidelines. Ability to communicate effectively orally and in writing. Knowledge of established policies and procedures. Knowledge of interview techniques and ability to follow leads. Knowledge of the District of Columbia's UI system. Knowledge of labor market conditions. The ability to recognize fraudulent or irregular information and the ability to use good judgment are all highly desirable.

Licensure and Certifications

None

Work Conditions/Environment

The work is performed in the normal office setting and in the American Job Centers (AJCs).

Other Significant Facts

Tour of Duty: Monday – Friday, 8:30 am – 5:00 pm

Duration of Appointment: Career Service –Temporary, NTE September 30, 2024

Pay Plan, Series, and Grade: CS-991-09

Promotion Potential: No known promotion potential

Collective Bargaining Unit: This position is covered under a collective bargaining agreement (AFGE Local 1000) and is subject to union dues through payroll deduction.

Position Designation: This position has been designated as security sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.