Division Vice President

Sentry Management, Inc., a leader in the Community Association Management Industry, has an immediate opening for a Division Vice President (DVP) for our Leesburg, VA market. The Division Vice President assists the Division President how directs and reviews the actions of the division employees to ensure that the division is meeting their client service level commitments and overall financial goals. The DP manages the communication and facilitates intradepartmental cooperation with the Home Office departments, as required to service the needs of the division and the clients.

LEADERSHIP RESPONSIBILITIES

• Provides leadership and assistance to the division employees, including technical direction and work-related advice, with an emphasis on customer service, client retention, and growth
• Meets with employees individually, and on a regular basis, to disseminate information and follow-up on outstanding issues
• Implement and maintain personnel policies in accordance with corporate manual and guidelines
• Recruit, select, train and manage the performance of division employees
• Support division with initiatives and general operations
• Gain and maintain a complete understanding of all resources available from Sentry

DIVISIONAL OVERSIGHT

• Set the strategic direction of the division and monitor progress and growth
• Responsible for the achievement of annual sales and contribution goals as well as achieving the established ratio level of income to expenses
• Help to analyze the local market and competition to identify external threats and opportunities and adapt to strategies for changing conditions
• Strategize with SVPs and Sales personnel on large client proposals
• Maintain an understanding of Sentry’s contractual obligations to its clients
• Review monthly summary reports to identify and improve upon trends
• Ensure that accounting and administration staff are following policies and procedures
• Assist with clients requests as needed

BOARD ISSUES & RESOLUTION/ CLIENT RELATIONS & RETENTION

• Adhere to our Language of Service with all interactions
• Review issues and look for solutions to obstacles or gaps in service
• Respond promptly to employee or client needs and step in to assist with difficult situations
• Solicit employee and customer feedback to improve service
• Closely monitor client transitions and provide support

Requirements

• Bachelors Degree or Equivalent preferred
• Previous financial responsibility and oversight of multi-business unit operations preferred
• Preferred CAM license and experience (licensed in states that require)
• Licensed to operate a motor vehicle with a clean driving record

Benefits

• Medical, Dental, Vision
• Life & AD&D
• Short-Term and Long-Term Disability
• Paid Vacation, Holidays, and Personal/Sick time
• 401(k)

Sentry Management, Inc. is a Equal Opportunity Employer