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Form of workJob ID: 2404367
Location: NORFOLK, VA, US
Date Posted: 2024-03-22
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is seeking a District SA Site Coordinator, to support the US Army Corps of Engineers RITS Program. Location: Norfolk, VA
PRIMARY RESPONSIBILITIES:
- Manage and maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments.
- Demonstrate day-to-day adherence with change management precepts and practices and is responsible for writing Change Requests and seeking approval.
- Assist in storage and data management, specifically file and folder permissions.
- Primary POC for local server, network and telecom repair of District infrastructure components.
- Coordinate local response to IAVA vulnerability remediation.
- Coordinate Level 3 support to the District technical personnel.
- Primary escalation POC for after hours and VIP level support requests.
- Ensure the work schedules of SAIC and subcontractor employees are established, documented and coordinated to provide coverage during contractually required operating hours.
- Review current workloads and ticket distribution. In coordination with ITC, reassigns priorities to ensure service delivery metrics are met. Responsible for SLR performance.
- Collaborate with the local ITC and Ops Officer to ensure the needs of the users are understood and appropriately addressed.
- Responsible for monitoring the technical performance of SAIC and subcontractor staff and reporting exemplary or disciplinary performance to the SAIC Division Manager./ Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.
- Monitor the effectiveness of Service Delivery to the local site and reports discrepancies and escalations to the SAIC Division Manager.
- Provide weekly performance reports to the ITC and the SAIC Division Manager.
Qualifications
Required Education and Experience:
- Bachelors and two years of experience; four (4) years of experience in lieu of degree.
Required Security Clearance:
- Interim secret clearance is required prior to start.
Required Skills:
- Experience using Service Now or a similar ticketing system.
- Demonstrated professional experience with Windows Server 2012; Windows Server 2016.
- Demonstrated experience with VMware.
- Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.
- Comprehension of NTFS file share permissions.
- Fundamental understanding of authentication mechanisms such as Kerberos and LDAP.
- Basic networking experience (TCP/IP, routing, SSH, OpenVPN)
- Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
- Must be an independent problem solver with troubleshooting, decision making and analytical skills.
Required Certifications:
- Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE)
- Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
