AddressAbout the Job:
The District Manager role is about cultivating customer-focused, sales-driven, profitable and productive stores across a geographical area. District Managers inspire and motivate others by modeling our core values, expertly engaging customers, and demonstrating a passion for selling Pacsun fashion, brands, and trends. The District Manager delivers exceptional customer experiences through consistent visual and operational execution through a team of customer-obsessed talent. The DM is directly responsible for meeting all financial and expense goals in their district. This role reports directly to a Regional Director and is accountable for meeting talent and operational objectives in partnership with the Regional Director, Human Resources, Talent, Loss Prevention, Visual, and other HQ business partners. Location would ideally be located in Stamford, CT or White Plains, NY (flexible).
A day in the life, what you’ll be doing:
- Attracts, recruits, hires, develops, retains, and promotes relevant top talent to support all district needs.
- Reflects the PacSun brand by demonstrating excitement and affinity for product, brands, fashion, and trends.
- Be passionate about our customers and our brands, knows and understand district stores in detail, and understand the competition in the market.
- Understands how stores operate with regard to staffing, payroll, marketing, and visual merchandising and meets all execution and compliance goals within the district.
- Demonstrates business acumen, including (but not limited to) how sales, profitability, inventory, markdowns, etc. affect the larger organization.
- Prioritizes, plans, and uses proper time management to meet all selling, visual, and operational needs.
- Builds product confidence by creating accountability and expertise through the use of basic and seasonal educational tools in the district.
- Supports and ensures execution of all products, visual, and marketing directives and maintains standards set by the company.
- Maintains a clean, well-organized, replenished district of stores, promoting a safe working and shopping environment to maximize the customer experience.
- Anticipates and determines customer needs and problem solves to ensure customer satisfaction.
- Fosters an environment ensuring all stores deliver an engaging, positive, and authentic selling experience for customers.
- Accountable to self and others for achieving all company sales, metrics, and operational goals.
- Understands key business reports and payroll tools to evaluate and urgently communicate action steps to drive performance, both topline and expense
- Leads shortage action plans in the district to minimize loss and achieve shrinkage goal.
- Drives all digital sales strategies, including ship from store and BOPIS within the district.
- Drives efficiency in all district processes.
- Communicates district and customer feedback to the Regional Director and business partners to grow the business.
- Consistently coaches the Management teams to ensure alignment and motivation around the company's strategies and goals.
- Accountable for performance management of underperforming members of the district team by partnering with Human Resources
- Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion, and trends.
What it takes to Join:
- Bachelor's degree (BA or BS) and/or equivalent work experience is a plus.
- 5+ years of multi-unit apparel retail experience
- Knowledgeable of current fashion and trends
- Able to work a flexible schedule to meet the needs of the business, including holidays, nights, and weekends.
- Demonstrated ability to communicate effectively with customers and store teams.
- Able to travel overnight if necessary.
- Ability to relocate is preferred Developing the Community/ Leadership Qualities:
- Operate with the highest level of conduct, integrity, and confidentiality, setting the example for leaders and associates.
- Develop and nurture strong cross functional partnerships, driving business results and inspiring a culture of transparency, collaboration, and accountability.
- Serve as a Pacsun advocate in the industry and marketplace.
- Recruit, identify, develop, and retain talent that delivers performance excellence.
- As a manager, serve as a leader of company culture, norms, and conduct.
- Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.
Salary Range: $86,035-$101,232
Pac Perks:
- Flexible work from home options
- HQ workforce of 60%+ people of color
- Dog friendly office environment
- Beverages and snacks provided daily.
- Onsite gym, volleyball court, ping-pong tables, and a skate park available on campus
- $1,000 referral incentive program
- Generous associate discount of 30-50% off merchandise online and in-stores
- Competitive long term and short-term incentive program
- Immediate 100% vested 401K contributions and employer match
- Calm Premium access for all employees
- Employee perks throughout the year
Physical Requirements:
The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.
- While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
- Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
- Ability to work in open environment with fluctuating temperatures and standard lighting.
- Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
- Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
- Hotel, Airplane, and Car Travel may be required.
Position Type/Expected Hours of Work: This is a full-time position.
As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment. Other Considerations: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.
