AddressAt Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, QUALITY! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew!
Position Overview: The District Manager is responsible for the financial and cultural success of the district and how the assigned district impacts and contributes to the overall value and strength of Caribou. They will lead and develop a team of General Managers (and Area Managers) who lead a portfolio of 10 – 15 company owned stores. Success in this role comes from setting and hitting goals, developing talent, and creating a culture of high performance and high fun.
This role requires abilities in people planning and business strengths, in meeting sales plans and Caribou retention metrics to both produce results in existing stores and develop a talent pipeline and operational excellence to open new stores with ease. This role is uniquely positioned to drive company growth and lead Caribou into the future.
To ensure success in this role, the District Manager must be in constant pursuit of delivering our Purpose and living our Values. It is imperative that the DM’s leadership celebrates, fosters, and actively cultivates Diversity, Equity and Inclusion.
DOING – What you deliver:
- Develop General Managers (and Area Managers) who exceed guest expectations, grow sales and maximize profit by rigorously selecting, diligently training and thoughtfully coaching and mentoring staff through store vitals by utilizing Caribou DM tools and resources including Store Visits 2-4x monthly, People Planning, Recruiting, Financial Business Reviews, and Marketing Tools and Directives.
- Ensure all stores are adequately staffed with quality Shift Leaders, and where applicable, Assistant General Managers.
- Maintain management depth by regularly planning for succession, actively recruiting and critically selecting internal and external General Manager candidates
- Provides timely and thoughtful feedback. Consistently demonstrates active and timely coaching capabilities
- Offers guidance to leaders regarding personal development opportunities and career path.
- Monitor and participate in all levels of training from new Team Member through District Manager
- Manage the district Profit and Loss (P&L), including General and Admministration
- Utilizes and interprets P&L and financial statements to analyze financial trends and make the necessary adjustments
- Assist General Managers in the timely resolution of all issues, including but not limited to: employee/customer relations, supply chain management and asset management
- Follow-up on all customer and employee complaints and ensure necessary corrective measures at the store level
- Uses financial planning knowledge to manage budgets for stores, self, and company, day-to-day, and for the future
- Coordinate all activities associated with timely new store openings
- Ensure effective communication (top down and bottom up) throughout the district, region and company
- Utilize communication tools such as Outlook, monthly General Manager meetings and monthly store meetings
- Not only are they responsible to oversee and provide leadership to multiple store locations
within the region to achieve excellence in all aspects of the business, the District Manager
will also develop creative team member engagement strategies and foster a culture of continuous internal growth and development
BEING – How you show up
- Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
- Leads by giving and earning trust of direct reports, peers and leaders
- Takes ownership of ALL OF IT, with pride, joy and enthusiasm
- Takes being yourself seriously – shows up at their best self all the time and demands the same of their team
- Possesses a clear and engaging communication style rooted in a desire to understand others and cocreate solutions
- Leads with a global view of the Caribou brand – looking beyond the area/district to the region and holistic brand
- Team feels valued, appreciated and seen through individual, intentional, personal relationships
- Maintains a calm and composed demeanor amidst chaos and confusion. Reminds people of purpose and able to redirect to move forward
- Creates a culture of diversity, equity and inclusion in all aspects of development, leadership and learning
- Embraces and owns change, is resilient, durable and unflappable
- Demonstrates professionalism, empathy and self-awareness regarding how they show up and other’s perceptions
- Fully engaged, leaning into receiving feedback, and is curious about how to build their own self-awareness
- Willing to be vulnerable and seeks opportunities to enhance grow and develop self
- Sees opportunities and offers support or best practices to peers new in role
- Grace and professionalism in challenging situations, manages confidential information professionally
Qualifications:
Required:
- At least 3-4 years of restaurant or retail multi-unit management experience.
- High School Diploma or GED equivalent.
- Basic computer knowledge.
- Experience analyzing financial reports (Profit and Loss, Income Statement, etc.).
- Ability to work a flexible schedule, including nights, weekends and some holidays.
Preferred:
- Post High School education or college degree.
- Intermediate knowledge of Microsoft Office Suite.
Physical Requirements:
The physical requirements for this position include sitting, standing, bending, lifting, and moving intermittently during working hours. These physical requirements must be accomplished with or without reasonable accommodation.
The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws.We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Address: | Remote , Saint Paul, Minnesota 00000 |The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations.
The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Caribou Coffee Company, Inc. and its subsidiaries (“Company”) are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation.
Brand:
Caribou Coffee
