Distribution Sales Specialist

As a Distribution Sales Specialist at WPS, you will use your abilities, experience, and cheerful outlook to deliver exceptional service to our distribution partners. You will be responsible for for assisting with orders, account questions, billing, order entry, shipment tracking and order cancellations. You will also provide distribution account support to the Key Account Manager as required and analyze sales history in order to maximize revenue from the Distribution Sales channel, with an emphasis on growing international Distribution Sales. You will act as their partner in achieving the best possible customer service from them to their customer in their re-selling of WPS products.

Essential Responsibilities:

• Receives, processes, and verifies the accuracy of orders from distribution partners utilizing the NS mainframe system
• Provides timely and accurate information to incoming distribution order status and product knowledge requests
• Processes distribution orders/changes/returns according to established department policies and procedures
• Provides timely feedback to the company regarding service failures or distribution concerns and emails
• Provides A+ Customer Service to all WPS distributor inquiries
• Provides administrative support to the Key Account Manager for new distribution application requests and distribution meetings / notes.
• Collates and sends marketing materials and pricing updates / requests for our distribution partners
• Analyses monthly sales reports to target potential areas for revenue growth
  

Positions Requirements:

• 3+ years of Customer Service phone experience, ideally with wholesale accounts, including international customers
• Excellent phone skills. Speaks clearly, slowly and is a good listener
• Highly organized with a strong diligence and attention to detail
• Excellent interpersonal and communication abilities
• Ability to work quickly with thoroughness and efficiency
• Ability to multitask and prioritize effectively
• Ability to adapt and respond to the unique needs of different customers
• Skilled in Microsoft Office, specifically Word and Outlook
• Bilingual a plus, but not required
  

Physical Requirements:

(The physical demands described here are representative of those requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The employee may regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include Close vision and Distance vision.
• The auditory/hearing abilities required by the job include the ability to hear others using a phone or online conferencing system.
• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is regularly required to walk and sit for prolonged periods.
• This individual must be a responsible person and regular attendance is required.

Hours: This is a non-exempt position from Monday through Friday. Work hours begin and end between 7:30am and 4:00pm with a half-hour break for lunch and two rest breaks. This full-time position requires eight hours of work per day and occasional paid overtime may be necessary per business needs.

Travel:

0% Travel is required for this position.

We proudly hire U.S. Military Veterans, and those qualified are encouraged to apply.
Equal Employment Opportunity is The Law. | Pay Transparency Nondiscrimination Provision
Currently, WPS is unable to provide visa sponsorship.
We use E-Verify and submit information from each new employee’s Form I-9 to confirm work authorization.

About WPS…

WPS offers the excitement, opportunity, energy, agility, and collaborative spirit of a startup within a stable, family-owned company that has been around (and thriving) for over 68 years. We publish educational and psychological assessments that allow helping professionals to assist in accurately screening, diagnosing, and treating those in need. This is a terrific opportunity to expand your customer service skills and feel good about what you do at work!
We encourage optimism, collaboration, and growth, as well as building relationships that last.

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