Company

Nfi IndustriesSee more

addressAddressCalifornia, United States
type Form of workFull-time
salary Salary$19 an hour
CategoryInformation Technology

Job description

The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.

Shift/ Schedule:

  • Mon-Fri 11am-730pm OT and weekends as needed,

Essential Duties & Responsibilities:

  • Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
  • Processes and inputs all customer orders
  • Produces stock reports to check for product availability
  • Produces all related paperwork and necessary information required for customer work orders
  • Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
  • Provides follow up with other departments to ensure service standards are being met
  • Assures proper invoicing of accounts by verifying computer generated invoices
  • Prepares shipping and tracing information to customers as required
  • Maintains damage records and back order logs
  • Communicates customer feedback to management including any signs of dissatisfaction
  • Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
  • Oversees all paperwork associated with orders and maintain the corresponding files
  • Maintains current and accurate procedure manual, which details the processing requirements for each account.

Requirements:

  • HS diploma or equivalent required
  • Strong computer knowledge including MS Office applications
  • Basic typing skills
  • Familiarity with 10-key
  • Shipping software systems including UPS and Federal Express
  • Excellent oral and written communication skills
  • Excellent customer service skills

Other:

  • Must be able to work in varying facility conditions.
  • Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed

We are excited to share the base hourly rate for this position is $19.00/HOUR. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay.

Employees are also eligible for a robust benefit program , which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.

Job Type: Full-time

Pay: $19.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • Morning shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person

Ability to Relocate:

  • Industry, CA: Relocate before starting work (Required)

Work Location: In person

Benefits

Wellness program, Paid parental leave, Health insurance, Dental insurance, 401(k), Paid time off, Parental leave, Vision insurance, Flexible schedule, Life insurance, Prescription drug insurance
Refer code: 8418060. Nfi Industries - The previous day - 2024-03-01 13:27

Nfi Industries

California, United States

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