The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.
Shift/ Schedule:
- Mon-Fri 11am-730pm OT and weekends as needed,
Essential Duties & Responsibilities:
- Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
- Processes and inputs all customer orders
- Produces stock reports to check for product availability
- Produces all related paperwork and necessary information required for customer work orders
- Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
- Provides follow up with other departments to ensure service standards are being met
- Assures proper invoicing of accounts by verifying computer generated invoices
- Prepares shipping and tracing information to customers as required
- Maintains damage records and back order logs
- Communicates customer feedback to management including any signs of dissatisfaction
- Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
- Oversees all paperwork associated with orders and maintain the corresponding files
- Maintains current and accurate procedure manual, which details the processing requirements for each account.
Requirements:
- HS diploma or equivalent required
- Strong computer knowledge including MS Office applications
- Basic typing skills
- Familiarity with 10-key
- Shipping software systems including UPS and Federal Express
- Excellent oral and written communication skills
- Excellent customer service skills
Other:
- Must be able to work in varying facility conditions.
- Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed
We are excited to share the base hourly rate for this position is $19.00/HOUR. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay.
Employees are also eligible for a robust benefit program , which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.
Job Type: Full-time
Pay: $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to Relocate:
- Industry, CA: Relocate before starting work (Required)
Work Location: In person