Dispute Chargeback Analyst

This is a hybrid role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline.

ABOUT THE ROLE:

Bluevine is looking for a Dispute Chargeback Analyst who will be responsible for handling client debit card, credit card, and non-card disputes. We are looking for someone with a wide range of dispute knowledge who can review and implement procedures, training and act as a subject matter expert for all things related to the Dispute Process. 

WHAT YOU'LL DO:

• Serve as an expert for dispute related questions 
• Work closely with the vendor to ensure timely accurate handling of disputes
• Monitor disputes for potential abuse, taking action as needed
• Write clear documentation on current process
• Filing Credit Card Chargebacks, working this process through resolution
• Handling ACH disputes and other non-card disputes
• Other tasks as assigned by manager

WHAT WE LOOK FOR:

• 2+ years of experience with Visa or Mastercard Chargeback dispute process, with exposure to fraud operations, consumer/business lending, personal banking, ACH, bank wires or similar preferred
• Passion for delivering a great customer experience; customer service focused
• Strong communication skills (written, verbal with strong telephone skills)
• Understanding of bank regulations and Nacha rules
• Strong problem solving skills
• Impeccable judgement and acute attention to detail
• Proven track record of high-performance
• Work with external parties with confidence and kindness
• Present ideas for improving or implementing processes
• Independent decision making skills; within the context of the business 
• Be able to guide and train team members
• Ability to influence team by being an ambassador of the Bluevine values and set the standard for work performance

New Hire Base Salary Range: $44,600-$53,500