Dispensary Floor Supervisor

Summary

The Floor Supervisor in a cannabis dispensary is a key leadership position responsible for overseeing the day-to-day operations of the sales floor. This position requires a combination of leadership, customer service skills, and a deep understanding of cannabis products and regulations.

Essential Duties & Responsibilities

Customer Service

• Ensure a positive and welcoming atmosphere for customers
• Provide excellent customer service by addressing inquiries, offering product guidance, and resolving issues

Sales & Upselling

• Supervises and support budtenders in delivering effective sales strategies
• Encourages upselling & cross-selling techniques to maximize sales and enhance customer experience

Team Management

• Assists with recruitment, training, and supervision of new Budtenders
• Assist development and implementation of staff schedules to ensure adequate store coverage
• Conduct performance reviews and provide constructive feedback

Product Knowledge

• Stays up-to-date on cannabis strains, products, and industry trends
• Trains and educates staff on products, usage methods, and customer preferences

Inventory Oversight

• Collaborates with the Inventory Lead to monitor inventory levels to ensure accurate stocking
• Assist with implementation of inventory control procedures to prevent discrepancies and product shortage

Compliance

• Ensures adherence to local and state regulations governing the sale of cannabis
• Oversees age verification procedures and maintains compliance with legal requirements

Operational Efficiency

• Streamlines operational processes to enhance efficiency and customer satisfaction
• Addresses and resolve any operational issues promptly

Store Presentation

• Maintains a clean, organized, and visually appealing store environment
• Oversees merchandising efforts to highlight featured products and promotions

Security

• Assists General Manager with implementation/maintenance of security protocols to prevent theft and ensure a safe environment for customers and staff
• Investigates and addresses any security concerns or incidents

Reporting & Analysis

• Generates and analyzes sales reports, customer feedback, and other relevant data as requested
• Provides insight & suggestions to General Manager for continuous improvement
• Completes other duties as assigned

Minimum Qualifications

• High school diploma or equivalent; additional education or certifications in a cannabis-related fields is a plus
• Must be 21 years of age and able to pass a background check
• Must be able to obtain a MS Cannabis Agent card
• Strong customer service, leadership, and communication skills
• Previous experience in a retail leadership role, preferably in the cannabis industry
• Knowledge of cannabis products, strains, and industry regulations
• Physical Requirements: This position may involve standing for extended periods and other physical tasks related to overseeing a retail space

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you at least 21 years of age and able to pass a background check?
• Do you have reliable transportation to/from work?

Ability to Relocate:

• Biloxi, MS: Relocate before starting work (Required)

Work Location: In person